Opportunity at
TRM LabsDeployment Strategist, Eastern Europe
TRM Labs builds artificial intelligence software solutions that empower public agencies and private enterprises to investigate, trace, and disrupt financial crime and illicit activities across the…
Career Tools
About This Role
TRM Labs builds artificial intelligence software solutions that empower public agencies and private enterprises to investigate, trace, and disrupt financial crime and illicit activities across the cryptocurrency ecosystem. The organization is seeking a Deployment Strategist for Eastern Europe to join its customer success operations and serve as a frontline partner to leading crypto businesses and financial institutions. In this position, you will act as a trusted advisor to manage a…
Job Description
TRM Labs builds artificial intelligence software solutions that empower public agencies and private enterprises to investigate, trace, and disrupt financial crime and illicit activities across the cryptocurrency ecosystem. The organization is seeking a Deployment Strategist for Eastern Europe to join its customer success operations and serve as a frontline partner to leading crypto businesses and financial institutions.
In this position, you will act as a trusted advisor to manage a strategic account portfolio, drive product adoption, and help clients optimize investigative and compliance programs. Core duties involve building tailored product demonstrations, delivering structured training sessions, interpreting blockchain data, and channeling client feedback directly to internal engineering teams. You will also triage time-sensitive support inquiries during major events and contribute to round-the-clock global assistance coverage.
The ideal candidate possesses a strong professional background in financial institutions or cryptocurrency organizations, working within compliance, investigation, or customer-facing roles. The environment moves quickly and requires a high degree of personal ownership, adaptability, and comfort with ambiguity. Team members operate primarily on EMEA time hours using asynchronous workflows, transparent communication channels, and heavy documentation. Candidates must also demonstrate baseline artificial intelligence fluency to accelerate repeatable workflows and problem-solving. Travel will occasionally be required for in-person meetings, events, and training sessions.
Responsibilities
- Serve as a trusted advisor to crypto businesses and financial institutions to maximize platform effectiveness across risk, compliance, supervisory, and investigative functions
- Explain complex investigative and technical concepts while assisting client teams with blockchain data interpretation, financial crime investigations, and case building
- Create and present customized product demonstrations for analysts, investigators, compliance officers, risk teams, and supervisors
- Lead structured training sessions to integrate TRM tools into daily client compliance and investigative workflows
- Act as the voice of the customer by relaying feedback to engineering and product teams to influence future direction
- Track engagement and usage trends to spot risks and opportunities, detect early churn warning signs, and execute mitigation strategies
- Maintain a regular engagement cadence with stakeholders to comprehend emerging risks, regulatory obligations, and institutional priorities
- Handle time-sensitive support questions during critical investigations or sanctions updates
- Collaborate internally to validate traces and gather intelligence swiftly
Requirements
- At least five years of professional experience in compliance, investigations, or customer-facing roles, ideally within crypto businesses or financial institutions
- High proficiency in English
- Hands-on background with virtual currencies and blockchain analytics within a compliance or investigative setting
- Demonstrated capability to structure complex problems, prioritize critical issues, and deliver actionable solutions
- Strong attention to detail and rigor regarding regulatory and investigative contexts
- Ability to communicate complex technical concepts clearly to diverse audiences ranging from compliance officers to senior executives
- Willingness and capability to travel occasionally for events, trainings, or in-person meetings
- Baseline artificial intelligence fluency to accelerate and improve work outputs
Qualifications
- Polish language skills
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The job posting does not explicitly state whether the role is remote, hybrid, or on-site, though it mentions the team operates primarily on EMEA time with asynchronous workflows by default and occasional travel requirements.
What salary does TRM Labs offer for the Deployment Strategist position?
The job posting does not specify the salary for this role.
What language skills are required or preferred?
High proficiency in English is required, and Polish language skills are noted as desirable.
How can I apply for this position?
TRM Labs encourages applicants to apply directly through their official job posting to ensure the application reaches the appropriate hiring team.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.