Opportunity at
AlgoliaDeveloper Support Engineer
Algolia is hiring a Developer Support Engineer to join its front-line technical assistance team. The company operates a retrieval intelligence layer powering search and product discovery…
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About This Role
Algolia is hiring a Developer Support Engineer to join its front-line technical assistance team. The company operates a retrieval intelligence layer powering search and product discovery applications for thousands of clients worldwide. In this position, you will help technical users integrate the platform across various mobile and web development stacks, assisting everyone from independent creators to large enterprise clients. This role involves collaborating closely with internal product, engineering, and customer…
Job Description
Algolia is hiring a Developer Support Engineer to join its front-line technical assistance team. The company operates a retrieval intelligence layer powering search and product discovery applications for thousands of clients worldwide. In this position, you will help technical users integrate the platform across various mobile and web development stacks, assisting everyone from independent creators to large enterprise clients.
This role involves collaborating closely with internal product, engineering, and customer success groups to troubleshoot technical obstacles, resolve support tickets, and build subject matter expertise. Successful candidates possess a strong drive for problem-solving, exceptional English communication skills, and familiarity with core web technologies and programming languages. Algolia champions a supportive, high-trust work culture that values grit, trust, candor, care, and humility.
Responsibilities
- Manage technical inquiries submitted through email and web ticketing channels
- Communicate professionally with clients to diagnose and resolve technical roadblocks
- File bug reports with the engineering department for issues requiring attention
- Collaborate with engineering and product groups to build subject matter expertise
- Create and update internal and external knowledge base resources
- Take part in internal projects designed to optimize tools and workflows
Requirements
- Strong motivation to help others solve problems and explain complex technical details clearly
- Practical background in web development, database management, and REST APIs
- One to two years of experience in technical customer support, preferably with enterprise SaaS software
- Working familiarity with programming languages like Java, JavaScript, PHP, C#, Ruby, Python, Swift, or Objective-C
- Capacity to manage and prioritize an active portfolio of support tickets
- Proficiency in written and spoken English
- Availability to participate in an on-call rotation schedule
Qualifications
- Basic knowledge of Android and iOS mobile environments
- Background supporting open-source software projects and their GitHub communities
- Experience working with Magento and Shopify
Core Skills
Benefits
- Annual base salary compensation ranging from 100,000 to 125,000
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Developer Support Engineer role?
The annual base salary is between $100,000 and $125,000, though exact compensation depends on location, skills, and experience.
What are the primary requirements for this position?
Applicants need 1 to 2 years of technical customer support experience (ideally with enterprise SaaS), web development and REST API knowledge, working familiarity with languages such as JavaScript or Python, strong English skills, and availability for an on-call rotation.
Is remote work allowed for this position?
The source posting does not specify whether this exact role is remote, hybrid, or on-site, though Algolia offers remote, hybrid, and office-based options depending on the position.
How should I apply for this job safely?
Algolia advises candidates to apply directly through their official careers page and notes that all legitimate emails will originate from an @algolia.com address.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
