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WorkleapIT Support Technician (6-month Contract)
Workleap, a Montreal-based technology company founded in 2006, is seeking an IT Support Technician for a six-month contract role. Known for developing ShareGate and Workleap Agent,…
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About This Role
Workleap, a Montreal-based technology company founded in 2006, is seeking an IT Support Technician for a six-month contract role. Known for developing ShareGate and Workleap Agent, the company serves over 15,000 global organizations by building practical software designed to improve the workplace experience. In this position, the chosen professional will operate on-site and serve as a vital point of contact for internal staff. This role focuses on delivering efficient, human-centered…
Job Description
Workleap, a Montreal-based technology company founded in 2006, is seeking an IT Support Technician for a six-month contract role. Known for developing ShareGate and Workleap Agent, the company serves over 15,000 global organizations by building practical software designed to improve the workplace experience. In this position, the chosen professional will operate on-site and serve as a vital point of contact for internal staff.
This role focuses on delivering efficient, human-centered technical assistance across the organization. The technician will manage user access, oversee SaaS tools, administer device fleets for both Windows and macOS systems, and document daily solutions to minimize recurring tickets. Working as part of a seven-person team, the technician will assist in rolling out One Login, streamlining request coordination, and utilizing artificial intelligence tools such as Claude and Slack automations to accelerate issue resolution. Ideal candidates are comfortable operating in a fast-paced environment where priorities can shift quickly, and they possess a builder mindset focused on documentation, process enhancement, and automation.
The position includes an annual base salary ranging from USD 68,000 to 85,000, determined by regional market adjustments across Canada. Additional compensation elements include family health insurance, telemedicine services, an annual wellness budget, and a flexible vacation policy.
Responsibilities
- Provide reliable and efficient first- and second-line technical support to internal employees
- Manage access and SaaS tools to ensure secure onboarding and day-one readiness for new hires
- Maintain the device fleet through rotation, deployment, and inventory tracking for Windows and macOS equipment
- Document technical knowledge and structure workflows to reduce repeat inquiries
- Utilize artificial intelligence tools like Claude and Slack automations to speed up request resolution
- Propose and implement process and tool improvements to enhance team efficiency
Requirements
- Fluency in both spoken and written French and English
- Solid experience in first- and second-line IT support with strong communication skills
- Familiarity with Microsoft 365, Entra ID environments, access management, and SaaS tools such as SSO, MDM, and ticketing platforms
- Working knowledge of Windows and macOS device fleet management, including deployment, inventory, and lifecycle upkeep
- Ability to work on-site with access to the Montreal office
Qualifications
- Experience with Jamf
- Experience with Jira or Jira Assets
- Experience with Slack
- Familiarity with scripting languages such as PowerShell or Python
- Experience with no-code automation
Core Skills
Benefits
- Base salary between USD 68,000 and 85,000 per year aligned with Canada-wide compensation scales
- Family health insurance coverage
- Telemedicine services
- Annual wellness budget
- Flexible vacation policy
- Access to Claude for all staff members
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and duration for this role?
This is a 6-month contract position.
What is the salary range for the IT Support Technician?
The base salary ranges from USD 68,000 to 85,000 per year, adjusted according to the candidate's region within Canada.
Where is the job located and what is the remote work policy?
The posting specifies on-site work with access to the Montreal office, alongside in-person gatherings twice a year.
What languages are required for this role?
Candidates must be fluent in both spoken and written French and English.
Sample Interview Questions
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