Remote opportunity at
CanonicalCloud Support Engineer
Canonical, the publisher of the Ubuntu operating system, seeks a remote Cloud Support Engineer to join its globally distributed team. This position serves as a technical…
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About This Role
Canonical, the publisher of the Ubuntu operating system, seeks a remote Cloud Support Engineer to join its globally distributed team. This position serves as a technical advisor and human link to external engineering teams navigating open-source solutions. Canonical delivers open-source platforms utilised across cloud computing, data science, artificial intelligence, and the Internet of Things. This role suits individuals who enjoy tackling complex technical obstacles, such as analyzing Linux kernel crashes…
Job Description
Canonical, the publisher of the Ubuntu operating system, seeks a remote Cloud Support Engineer to join its globally distributed team. This position serves as a technical advisor and human link to external engineering teams navigating open-source solutions. Canonical delivers open-source platforms utilised across cloud computing, data science, artificial intelligence, and the Internet of Things.
This role suits individuals who enjoy tackling complex technical obstacles, such as analyzing Linux kernel crashes or sorting out cloud environments, while prioritizing empathetic human connection and client satisfaction. Team members work remotely and gather twice to four times each year in various international locations for strategy and alignment meetings.
Support engineers guide users through the Ubuntu lifecycle, resolve issues via live sessions and ticketing channels, write knowledge base articles, and participate in a regular weekend working rotation to ensure continuity of care.
Responsibilities
- Partner with customers across ticketing, remote sessions, and live conversations to resolve technical challenges
- Collaborate with internal engineering teams and regional peer groups to connect code fixes with customer satisfaction
- Manage support cases with personal integrity and predictable communication
- Provide Ubuntu lifecycle guidance and context regarding engineering fix timelines
- Author and maintain accessible knowledge base articles for the open-source community
- Participate in a regular weekend working rotation for global partner coverage
Requirements
- Exceptional written and spoken English communication skills
- Practical, hands-on experience supporting Linux systems
- Familiarity with at least three areas including virtualization and cloud, containers, storage ecosystems, or system networking
- Analytical troubleshooting capability to examine stack traces and logs
- Basic programming logic skills in any language
Qualifications
- An undergraduate degree in a technical subject or an alternative chosen path
- Exceptional academic track record from both high school and university
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints
- Personal learning and development budget of USD 2,000 per year
- Annual compensation reviews
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Travel opportunities to meet colleagues with priority pass and long-haul travel upgrades
- Performance-driven annual bonus or commission
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote role?
Yes, this is a globally remote role with colleagues working from home, complemented by twice-yearly in-person team sprints around the world.
What salary does this position offer?
The source posting does not specify the salary for this position.
What technical background is required?
Candidates need practical experience supporting Linux systems, basic programming logic in any language, analytical troubleshooting skills, and familiarity with at least three technical areas such as containers, cloud virtualization, system networking, or storage ecosystems.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
