Opportunity at
Ping IdentityTechnical Account Manager
Ping Identity is seeking a Technical Account Manager to join its Global Support Organization. In this on-site role, you will act as a proactive partner guiding…
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About This Role
Ping Identity is seeking a Technical Account Manager to join its Global Support Organization. In this on-site role, you will act as a proactive partner guiding clients from their initial purchase through production, helping them achieve strategic outcomes using the company's cloud identity platform. Ping Identity serves major enterprises worldwide, including over half of the Fortune 100, focusing on cybersecurity, identity and access management, and digital experiences. As a Technical…
Job Description
Ping Identity is seeking a Technical Account Manager to join its Global Support Organization. In this on-site role, you will act as a proactive partner guiding clients from their initial purchase through production, helping them achieve strategic outcomes using the company's cloud identity platform. Ping Identity serves major enterprises worldwide, including over half of the Fortune 100, focusing on cybersecurity, identity and access management, and digital experiences.
As a Technical Account Manager, you will take full ownership of your accounts' technical trajectory, translating complex use cases into sound product architecture and reviewing configurations. You will engage regularly with customer leadership up to the Director and VP levels, conduct environment health and business reviews, and serve as the customer advocate for internal product roadmap adjustments. Additionally, you will utilize internal AI tools for reports and insights, contribute to Knowledge Bases, and provide occasional off-hours support for critical upgrades.
Responsibilities
- Provide proactive technical recommendations, architectural reviews, and best practices tailored to customer security and identity needs
- Conduct regular environment health reviews and business reviews to measure goal success and value adoption
- Advocate for product features and internal roadmap adjustments based on customer feedback
- Utilize internal AI tools to generate reports, technical recommendations, and data-driven insights
- Manage the technical trajectory of assigned accounts and ensure seamless collaboration between customers and internal teams
- Contribute to internal Knowledge Bases and assist with onboarding new team members
- Participate in internal summits and provide occasional off-hours liaison support during critical customer upgrades
Requirements
- Enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services
- Foundational knowledge of cybersecurity, enterprise network architectures, and threat landscapes
- Familiarity with AI productivity tools for workflows and insights
- Understanding of Java, web technologies, and enterprise architecture
- Strong verbal and written communication skills
- Experience with Identity Management, Access Management, or Federation
- Experience with SFDC or equivalent CRM systems
Qualifications
- Experience with Ping Identity solutions and APIs
- Experience with Windows and Linux operating systems
- General networking knowledge of protocols such as HTTP/S and TCP/IP
- General knowledge of protocols like SAML, OAuth, or OpenID Connect
- Bachelor’s Degree in Computer Science or equivalent experience
Core Skills
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement opportunities
- Commuter offset in specific locations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The source posting explicitly states that the role has an on-site remote status.
What is the employment type?
The posting lists the employment type as full-time.
What is the salary for this position?
The salary is not specified in the job posting.
What experience is required for this position?
Applicants must have enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services, alongside foundational cybersecurity knowledge and experience with Identity Management, Access Management, or Federation.
Sample Interview Questions
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