Remote opportunity at
CanonicalCloud Support Engineer
Canonical, the publisher of the Ubuntu operating system, seeks a Cloud Support Engineer to join its globally distributed workforce. Operating as a pioneer in open-source software,…
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About This Role
Canonical, the publisher of the Ubuntu operating system, seeks a Cloud Support Engineer to join its globally distributed workforce. Operating as a pioneer in open-source software, Canonical delivers platforms utilized in artificial intelligence, public cloud computing, data science, and internet of things initiatives. This fully remote position focuses on human connection alongside technical problem solving, acting as a trusted guide and peer to external engineering teams. Professionals in this role…
Job Description
Canonical, the publisher of the Ubuntu operating system, seeks a Cloud Support Engineer to join its globally distributed workforce. Operating as a pioneer in open-source software, Canonical delivers platforms utilized in artificial intelligence, public cloud computing, data science, and internet of things initiatives. This fully remote position focuses on human connection alongside technical problem solving, acting as a trusted guide and peer to external engineering teams. Professionals in this role will navigate intricate customer roadblocks, manage technical support cases with integrity, and help clients understand Ubuntu development lifecycles and fix timelines. While teams primarily work from home, members gather in-person globally two to four times a year to align on execution and strategy. The role suits analytical problem-solvers who possess a strong passion for technology and open-source development, combined with exceptional communication skills and a dedication to cultivating collaborative customer relationships. Compensation is determined by geographical location, experience, and performance, with reviews occurring annually.
Responsibilities
- Partner with clients directly across live conversations, remote sessions, and ticketing systems to resolve technical barriers
- Collaborate closely with regional peer groups and internal engineering teams to connect code fixes with customer satisfaction
- Handle support cases with personal integrity and communicate expectations transparently
- Provide human context regarding timelines for engineering fixes by understanding the Ubuntu development process
- Create and maintain accessible knowledge base articles for the open-source community
- Take part in a recurring weekend working rotation to ensure continuity of care for global partners
Requirements
- Exceptional written and spoken English communication skills
- Hands-on practical experience supporting Linux operating systems
- Experience with at least three technologies spanning virtualization, containers, storage ecosystems, or system networking
- Troubleshooting ability to examine logs or stack traces and guide customers through next steps
- Basic programming logic skills in any language to parse code and work with internal engineering teams
Qualifications
- An undergraduate degree in a technical field or an alternative chosen path with a compelling narrative
- Exceptional academic track record from both high school and university
Core Skills
Benefits
- Distributed work environment featuring twice-yearly in-person team sprints
- Annual USD 2,000 personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a globally remote role with very few office-based positions at the company. Teams meet in person two to four times per year around the world.
What salary is offered for this role?
The posting does not specify the exact salary. Compensation is shaped by geographical location, experience, and performance, and is reviewed annually.
What are the core technical requirements?
Candidates must have hands-on experience supporting Linux systems, exposure to at least three areas including cloud virtualization, containers, storage, or networking, basic programming logic, and strong troubleshooting skills.
What additional perks come with employment?
Benefits include a USD 2,000 yearly learning and development budget, recognition rewards, annual holiday leave, maternity and paternity leave, an Employee Assistance Programme, and travel upgrades for company events.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
