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CanonicalDedicated Linux Desktop & Devices Support Engineer, Singapore
Canonical, the publisher of the Ubuntu platform, seeks a Dedicated Linux Desktop & Devices Support Engineer based in Singapore. Canonical delivers open source software and operating…
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About This Role
Canonical, the publisher of the Ubuntu platform, seeks a Dedicated Linux Desktop & Devices Support Engineer based in Singapore. Canonical delivers open source software and operating systems utilized globally in artificial intelligence, public clouds, the Internet of Things, and data science. Operating largely through a distributed workforce across more than seventy-five countries, the organization brings teams together in-person globally a few times each year. This position suits an administrator or…
Job Description
Canonical, the publisher of the Ubuntu platform, seeks a Dedicated Linux Desktop & Devices Support Engineer based in Singapore. Canonical delivers open source software and operating systems utilized globally in artificial intelligence, public clouds, the Internet of Things, and data science. Operating largely through a distributed workforce across more than seventy-five countries, the organization brings teams together in-person globally a few times each year.
This position suits an administrator or engineer passionate about Linux and client success who wants to manage technical cases from qualification to resolution. Responsibilities include handling support issues across the complete server and desktop stack, collaborating directly with clients, and meeting service level agreements. The role requires participating in a regular weekend work rotation and travelling internationally roughly twice annually.
Responsibilities
- Investigate and work to resolve complex client problems related to Canonical product portfolios through research and escalation
- Manage and own support cases from initial problem qualification to full resolution while adhering to service level agreements
- Communicate directly with clients via ticketing systems, phone, and remote sessions
- Contribute new knowledge base articles and maintain existing documentation
- Participate in a regular weekend working rotation
- Travel internationally up to twice a year for company events
Requirements
- Professional written and spoken English with strong presentation skills
- Demonstrated background in Linux troubleshooting, log analysis, stack trace navigation, and configuration file fine-tuning
- Experience integrating Linux with other environments such as network file systems and directory services
- Fundamenal programming skills in any language
- Extensive customer support experience
Qualifications
- Exceptional academic track record from high school and university
- Undergraduate degree in a technical subject or a compelling narrative about an alternative path
Core Skills
Benefits
- Performance-driven annual bonus or commission
- Annual compensation reviews
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The posting states that the position is home-based in Singapore.
What travel is required for this role?
The role requires international travel approximately twice a year for company events that can last up to two weeks long.
What are the working hours or shift expectations?
Engineers in this role must participate in a regular weekend working rotation.
What is the salary for this position?
The exact salary is not specified in the job posting, though compensation considers geographical location, experience, and performance, alongside a performance-driven annual bonus or commission.
Sample Interview Questions
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