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JamfDigital Success Strategy Manager
Jamf is currently seeking a Digital Success Strategy Manager to oversee its automated, technology-driven customer engagement framework. In this full-time, on-site role, the professional will shape…
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About This Role
Jamf is currently seeking a Digital Success Strategy Manager to oversee its automated, technology-driven customer engagement framework. In this full-time, on-site role, the professional will shape the overarching digital strategy designed to maximize user value, retention, and product adoption beyond traditional high-touch coverage. Jamf specializes in extending the familiar Apple ecosystem into professional and educational environments, offering device management and security solutions for platforms such as Mac, iPad, iPhone, and…
Job Description
Jamf is currently seeking a Digital Success Strategy Manager to oversee its automated, technology-driven customer engagement framework. In this full-time, on-site role, the professional will shape the overarching digital strategy designed to maximize user value, retention, and product adoption beyond traditional high-touch coverage. Jamf specializes in extending the familiar Apple ecosystem into professional and educational environments, offering device management and security solutions for platforms such as Mac, iPad, iPhone, and Apple TV to over 75,000 clients globally.
This position involves partnering closely with technical builders, product teams, and marketing units to create personalized customer journeys powered by artificial intelligence and automation. Candidates will establish metrics, governance standards, and roadmaps to scale proactive outreach while driving cross-functional alignment. The role is well-suited for professionals with a strong background in customer success strategy who excel at translating business objectives into technical automation requirements.
The annual base salary for this position falls within a national pay transparency range of $104,000 to $162,000 USD, determined by geographic location, relevant skills, and experience. Jamf maintains an inclusive and supportive work environment that values professional growth across both vertical and horizontal career tracks.
Responsibilities
- Manage the digital customer success strategy, encompassing customer segmentation, lifecycle stages, and scaled engagement models
- Design an AI-powered evolution of digital engagement to scale proactive and personalized interactions
- Establish the roadmap, priorities, and requirements for automated tooling built by the Digital Success Engineer
- Define retention, adoption, and coverage metrics to evaluate and iterate upon the digital strategy
- Collaborate with marketing, product, and customer success teams to build end-to-end digital touchpoints and in-app guidance
- Establish governance and safety guardrails for automated customer communications
- Drive cross-functional alignment and build stakeholder buy-in across marketing, product, and leadership groups
Requirements
- Possess at least six years of professional experience in customer success, digital customer success, or customer engagement strategy
- Demonstrate expertise in tech-touch engagement, lifecycle design, customer segmentation, and related tooling
- Show proven experience applying artificial intelligence and automation to customer engagement models
- Demonstrate the ability to translate high-level strategy into precise requirements for technical builders
- Possess a working knowledge of retention metrics, customer health signals, and adoption data
- Demonstrate strong cross-functional leadership and communication skills to influence various stakeholders
Qualifications
- Familiarity with digital engagement tooling, in-app platforms, and customer success software such as Salesforce and Gainsight
- Hold a bachelor degree in a technical, business, or related field, or possess equivalent practical experience
- Earned certifications in relevant data, customer engagement, or customer success platforms
Core Skills
Frequently Asked Questions
What is the salary for the Digital Success Strategy Manager role?
The national base salary range for this position spans from $104,000 to $162,000 USD, depending on factors such as location, role scope, skills, and experience.
What is the remote work policy for this position?
The posting indicates that the position is on-site.
What type of employment is this?
This is a full-time position.
What experience is required to apply?
Applicants must have six or more years of experience in customer success, digital customer success, or customer engagement strategy, including the design of one-to-many programs.
Where is the physical job location specified?
The specific geographic work location is not stated in the job posting, though the pay range accounts for various U.S. locations.
Sample Interview Questions
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