Opportunity at
Customer.ioDirector, GTM Finance
Customer.io develops a platform utilized by more than 9,000 businesses to distribute automated emails, push notifications, in-app messages, and text messages using real-time behavioral data. The…
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About This Role
Customer.io develops a platform utilized by more than 9,000 businesses to distribute automated emails, push notifications, in-app messages, and text messages using real-time behavioral data. The company is currently seeking a Director, GTM Finance to manage the go-to-market P&L comprehensively as the organization scales toward higher annual recurring revenue milestones. This position requires an individual who thrives on strategic modeling from scratch, challenges top-down assumptions using data, and embraces artificial…
Job Description
Customer.io develops a platform utilized by more than 9,000 businesses to distribute automated emails, push notifications, in-app messages, and text messages using real-time behavioral data. The company is currently seeking a Director, GTM Finance to manage the go-to-market P&L comprehensively as the organization scales toward higher annual recurring revenue milestones. This position requires an individual who thrives on strategic modeling from scratch, challenges top-down assumptions using data, and embraces artificial intelligence to transform financial operations. The selected candidate will oversee revenue, gross margins, and operating expenses across the Sales, Marketing, and Customer Success departments, while building and leading a dedicated finance team. Ideal candidates demonstrate exceptional financial rigor, direct communication regarding account-level evidence, and a proven history of incorporating AI into financial workflows.
Responsibilities
- Manage the complete go-to-market P&L including revenue, gross margin, and operating expenses across Sales, Marketing, and Customer Success.
- Oversee unit economics and the growth funnel model covering customer acquisition cost, lifetime value to acquisition cost ratio, payback period, magic number, and cohort retention.
- Direct annual recurring revenue roll-forward, bookings, and revenue forecasting with independent stress-testing against top-down expectations.
- Collaborate with Sales and Revenue Operations on capacity planning, deal structure economics, and pricing strategies.
- Produce monthly and quarterly go-to-market reporting packages complete with root-cause variance analysis for executives and the board of directors.
- Promote artificial intelligence-enabled finance practices and build out the go-to-market finance department.
Requirements
- Possess at least 10 years of experience in financial planning and analysis, strategic finance, or related functions within complex organizations.
- Demonstrate deep business partnering experience with Sales, Marketing, or Customer Success teams.
- Showcase familiarity with subscription and software-as-a-service metrics such as annual recurring revenue, net retention rate, customer acquisition cost, and lifetime value.
- Provide concrete examples of driving artificial intelligence adoption within financial workflows.
- Have a proven background in managing and mentoring finance professionals.
- Demonstrate strong proficiency in Excel and familiarity with planning or go-to-market systems like NetSuite, Salesforce, Gong, and Drivetrain.
Qualifications
- Experience using Snowflake.
- Hold a Bachelor's degree in Finance, Accounting, Economics, or a related field.
- Possess an MBA.
Core Skills
Benefits
- Starting salary ranging from $200,000 to $255,000 per year depending on experience and subject to market adjustment.
- Full coverage of medical, dental, vision, mental health, and supplemental insurance premiums for the employee and their family.
- 16 weeks of paid parental leave.
- Unlimited paid time off.
- Stipends for remote work and wellness.
- Professional development budget.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Director, GTM Finance role?
The starting salary ranges from $200,000 to $255,000 per year, determined by experience and subject to market rate adjustments.
What is the remote work policy for this position?
The posting specifies that the role is on-site, though specific geographic location details are not provided.
What level of experience is required?
Candidates must have 10 or more years of experience in financial planning and analysis, strategic finance, or related roles at complex organizations.
What benefits are included?
Benefits include fully covered medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families, 16 weeks of paid parental leave, unlimited paid time off, remote work and wellness stipends, and a professional development budget.
Sample Interview Questions
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