Remote opportunity at
SutherlandDisability and Leave Services Associate - Contract Opportunity
This is a remote Disability and Leave Services (DLS) associate role, labeled a contract opportunity, at Sutherland. The associate supports a Fortune 500 client's workforce across…
Career Tools
About This Role
This is a remote Disability and Leave Services (DLS) associate role, labeled a contract opportunity, at Sutherland. The associate supports a Fortune 500 client's workforce across the U.S. on leave, disability and accommodation matters. It is an individual contributor job, and the associate is the go-to person for each employee assigned to them. Work includes checking paperwork to determine whether a leave meets the client's leave plans, federal and state…
Job Description
This is a remote Disability and Leave Services (DLS) associate role, labeled a contract opportunity, at Sutherland. The associate supports a Fortune 500 client's workforce across the U.S. on leave, disability and accommodation matters. It is an individual contributor job, and the associate is the go-to person for each employee assigned to them.
Work includes checking paperwork to determine whether a leave meets the client's leave plans, federal and state rules, and benefit programs. Associates revise case plans when an employee's circumstances change, deal with delicate situations, work out problems with incomplete facts, and set up an easy transition back to the job. Every call and case goes into a case management platform with high accuracy, and associates point employees to self-service options. Staying current on state labor law is part of the role, since each state's rules vary.
Strong candidates are patient, detail-focused and able to handle a heavy volume of inbound calls while keeping private information confidential. Reading and written English must be strong, and so must basic computer and keyboarding skills, basic Microsoft Office use and comfort fixing technical issues. Customer service and CRM background are preferred. Applicants must be 18 or older, pass a background check and an English assessment, and be ready for any assigned shift, including weekends and public holidays. The job also requires being willing to work on site or from home as the business needs, and having no commitments that would interfere with work over the next 18 to 24 months.
Listed perks include competitive pay with incentives, overtime and shift premiums, a yearly merit raise, paid training, paid vacation and sick time, health and life coverage, and transportation options for late and early shifts. Additional perks are an on-site medical suite, a paid referral scheme and career development.
Responsibilities
- Serve as the go-to contact for each assigned employee, reviewing documents to decide whether leave complies with plan rules and law.
- Apply duration guidelines and best-practice tools when managing each leave.
- Revise case plans as employee circumstances shift.
- Work through sensitive cases and remove blockers at any stage of a leave.
- Respond to issues that hit employees mid-leave and make sure the right messages go out.
- Plan the return-to-work process and a gradual ramp-back for employees.
- Keep system records accurate and follow standard procedures, regulations and company policy.
- Promote self-service tools and log every call in the case management system.
Requirements
- Be at least 18 years old.
- High school diploma or GED from the U.S., or an equivalent certificate with at least three subjects including English.
- Available for any assigned shift, including weekends and public holidays.
- Pass a background check and English written assessments.
- Strong reading skills and clear verbal and written communication.
- Basic PC and keyboarding skills, plus basic Outlook, Word and Excel.
- Comfortable troubleshooting technology and picking up tools quickly.
- Willing to work on site or from home as the business requires.
- No commitments that would affect work over the next 18 to 24 months.
Qualifications
- Customer service experience (preferred).
- CRM application experience (preferred).
Core Skills
Benefits
- Competitive compensation with incentives, overtime and shift differentials for some shifts.
- Annual merit raise tied to performance.
- Paid training.
- Discounts on services and products from partner companies and retailers.
- Paid vacation and sick leave.
- Health and life insurance.
- Subsidized lunch and reduced-price on-site lunch.
- Transportation home after late shifts and pickups before early ones.
- On-site medical suite staffed by a nurse and a doctor.
- Paid referral program.
- Career development, plus reward and recognition programs.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
The posting lists the role as remote, but also says candidates must be flexible to work on site or from home as the business needs.
What shifts are required?
Candidates must be available for any assigned shift, including weekends and public holidays.
Is this a contract role?
The title says contract opportunity, but the posting does not state a contract length. It asks for no commitments that would affect work over the next 18 to 24 months.
Is a salary stated?
The posting does not specify a salary.
What are the basic requirements?
Candidates must be at least 18, pass a background check and an English assessment, and hold a high school diploma or GED, or an equivalent certificate.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.