Remote opportunity at
SutherlandSpotify Non-Voice Support with French and English (Remote within Bulgaria) - Fixed Term Contract
Sutherland is recruiting customer service professionals in Bulgaria to support Spotify users through non-voice channels. The role can be done from anywhere within Bulgaria. It is…
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About This Role
Sutherland is recruiting customer service professionals in Bulgaria to support Spotify users through non-voice channels. The role can be done from anywhere within Bulgaria. It is offered as a full-time fixed-term contract running from 6 November to 23 December, and the work covers email and chat only, with no phone calls. Agents respond to typical how-to and FAQ queries, help with accounts and payment issues, and walk people through fixes…
Job Description
Sutherland is recruiting customer service professionals in Bulgaria to support Spotify users through non-voice channels. The role can be done from anywhere within Bulgaria. It is offered as a full-time fixed-term contract running from 6 November to 23 December, and the work covers email and chat only, with no phone calls.
Agents respond to typical how-to and FAQ queries, help with accounts and payment issues, and walk people through fixes methodically and calmly. Shifts are flexible and can include weekends. The posting describes an international, collaborative team and asks for a positive, problem-solving attitude.
Candidates need C1-level fluency in both French and English and current EU work authorization, since employment in Bulgaria requires it. Earlier customer service background is welcome but not mandatory. Sutherland lists online onboarding and contract signing, training, referral and wellness programs, and several perks for staff.
Responsibilities
- Provide email and chat support only, with no phone calls
- Answer frequently asked and how-to questions from platform users
- Assist with account administration and payment problems
- Walk users through troubleshooting steps patiently and clearly
Requirements
- C1-level fluency in French and English
- Current EU work authorization needed to work in Bulgaria
- Availability for flexible shifts, including weekends
- Excellent communication skills
- A positive, problem-solving attitude
Qualifications
- Earlier customer service background (helpful, though not a must)
Core Skills
Benefits
- Remote training and the option to work from any location within Bulgaria
- Food vouchers and a partly covered multisport card
- Performance bonuses
- Training and career growth opportunities
- Online HR services and round-the-clock psychological support
- Onboarding and contract signing handled entirely online
- Recognition and referral programs
- Staff events and wellness programs
- Access to learning platforms and help with certifications
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
Yes, the work can be done from anywhere within Bulgaria, according to the posting.
Does the job include phone calls?
No. The posting says the role is non-voice and covers email and chat support only.
How long is the contract?
It is a fixed-term, full-time contract running from 6 November to 23 December.
What language level is required?
Candidates need C1-level fluency in both French and English, plus current EU work authorization. The posting does not state a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.