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ProofDispatch Specialist
Proof runs a nationwide service-of-process platform used by thousands of U.S. law firms. Its system handles document intake, compliance and real-time job matching, and plugs into…
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About This Role
Proof runs a nationwide service-of-process platform used by thousands of U.S. law firms. Its system handles document intake, compliance and real-time job matching, and plugs into popular legal software. The company moves more than 60,000 documents a month through roughly 2,000 independent process servers. This full-time, remote Dispatch Specialist I role sits on the dispatch team and reports to the Dispatch Manager. It is an entry-level post with a defined…
Job Description
Proof runs a nationwide service-of-process platform used by thousands of U.S. law firms. Its system handles document intake, compliance and real-time job matching, and plugs into popular legal software. The company moves more than 60,000 documents a month through roughly 2,000 independent process servers. This full-time, remote Dispatch Specialist I role sits on the dispatch team and reports to the Dispatch Manager. It is an entry-level post with a defined path toward Specialist II and Senior levels.
The specialist works the front line of the marketplace, making sure each service-of-process request in an assigned territory is dispatched by pairing it with a suitable process server. Specialists learn the licensing and coverage rules for their regions, keep their queue moving, meet service-level goals, and make decisions that serve both clients and servers. Servers are contractors who pick their own assignments, so the work depends on respectful rapport, noting what each one prefers, and reaching fair compromises. Other duties include phone and email negotiation with clients, setting prices, keeping detailed notes, reviewing dashboards to sharpen performance, and helping teammates.
Applicants should have one to three years in a field like dispatch, logistics, operations or customer support, and communicate clearly in writing and speech. The person should place outbound calls daily, stay composed under pressure, and be organized and comfortable with data. Comfort with macOS and Google's apps is needed, and learning new tools quickly is part of the job. A bachelor's degree and gig-economy or marketplace experience are preferred. Anticipated pay runs $41,600 to $47,840, paid hourly with overtime eligibility. Perks include a bonus plan, health coverage options, disability and 401(k) choices, flexible time off, paid holidays and equipment.
Responsibilities
- Own a territory and become the expert on its licensing and coverage rules
- Pair each territory job with a process server fast and keep the queue moving
- Meet service-level targets while making sound decisions for clients and servers
- Build respectful relationships with independent contractor process servers and record their preferences
- Handle client calls and emails and negotiate workable paths forward
- Set fair pricing for servers and the business
- Log conversations with clients and servers and the reasons for each decision
- Share pricing and network findings with the team
- Use dashboards and data to track performance and improve decisions
Requirements
- Roughly one to three years in a field like dispatch, logistics, operations or client support
- Clear speaking and writing
- Ready to place outbound calls daily
- Track record or knack for earning trust from contractors and partners
- Excellent time management and organization under tight deadlines
- Comfort in a fast-paced environment with frequent change
- Working knowledge of macOS and Google apps such as Gmail, Sheets, Docs and Slides
- Ability to learn new technology and procedures quickly
Qualifications
- Bachelor's degree (preferred)
- Gig-economy or marketplace platform background (preferred)
- Exposure to BI dashboards for self-service analysis (preferred)
Core Skills
Benefits
- Medical, dental and vision insurance
- Disability coverage and 401(k) choices
- Flexible time off and paid holidays
- Company equipment provided
- Company bonus plan and overtime eligibility
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this Dispatch Specialist role remote?
Yes. The posting lists the location as remote within the United States, reporting to the Dispatch Manager.
What is the anticipated pay?
Anticipated pay is $41,600 to $47,840, paid hourly, with overtime eligibility and a bonus plan.
How much experience is required?
The posting requests one to three years in a field such as dispatch, logistics, operations or customer support.
Is a degree required?
No. A bachelor's degree is listed as preferred, not required.
Sample Interview Questions
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