Remote opportunity at
Coconut SoftwareEngineering Manager, Enablement
Coconut Software operates a branch performance platform serving over 200 financial institutions, such as RBC, M&T Bank, and Mountain America Credit Union, by combining appointment scheduling,…
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About This Role
Coconut Software operates a branch performance platform serving over 200 financial institutions, such as RBC, M&T Bank, and Mountain America Credit Union, by combining appointment scheduling, video banking, in-branch queuing, and workforce management into an AI-powered system. The company is seeking an Engineering Manager, Enablement to guide an enablement engineering team responsible for internal tooling, data services, cloud infrastructure, service standards, and customer implementation capabilities. This leadership role suits an…
Job Description
Coconut Software operates a branch performance platform serving over 200 financial institutions, such as RBC, M&T Bank, and Mountain America Credit Union, by combining appointment scheduling, video banking, in-branch queuing, and workforce management into an AI-powered system. The company is seeking an Engineering Manager, Enablement to guide an enablement engineering team responsible for internal tooling, data services, cloud infrastructure, service standards, and customer implementation capabilities. This leadership role suits an experienced engineering manager with a background in platform engineering, DevOps/SRE, or data engineering who excels at building high-trust teams while balancing fluid roadmap priorities. The position reports to the Director, Engineering Enablement and acts as the delivery owner and people leader for the team.
The person in this role will handle team intake and capacity planning without a dedicated product manager, guiding engineers through roadmap-driven work and interrupt-driven operational tasks. Responsibilities include overseeing on-call rotations, facilitating blameless incident reviews, partnering with product design and product management, collaborating with enterprise clients during customer implementations, and championing continuous improvement. Coconut Software offers a flexible work environment with Cabana Days, health and dental benefits starting on day one, virtual mental health support, a GRSP with matching, annual wellness and internet subsidies, employee options, and Tiki Bucks incentives.
Responsibilities
- Lead, coach, and manage the performance, hiring, onboarding, and career growth of engineers
- Own team intake, triage requests from internal partners, and manage capacity planning
- Collaborate with product management and product design to shape requirements and validate priorities
- Oversee on-call scheduling, ensure team training on incident playbooks, and facilitate blameless incident reviews
- Guide technical design discussions, review plans, and partner on reference architectures and tooling standards
- Support Professional Services with customer implementations, integrations, and direct engagement with enterprise clients
Requirements
- Minimum of 3 years of engineering management experience
- Prior hands-on engineering background in an enablement domain such as cloud infrastructure, CI/CD, observability, or modern engineering practices
- Experience running engineering enablement functions such as platform engineering, DevOps/SRE, or data engineering
- Demonstrated experience managing intake, prioritization, and capacity planning independently
Qualifications
- Experience leading multiple enablement disciplines simultaneously
- Background working in fintech, banking, enterprise SaaS, or platform and API-based products
Core Skills
Benefits
- Flex-time and flex-days through Cabana Days
- Health and dental benefits, virtual care, and disability top up starting from day one
- Virtual mental health and EAP platform
- WealthSimple GRSP and matching
- Annual wellness benefit of $1,000 per year
- Internet subsidy on each paycheck
- Tiki Bucks incentive bonus program
- Employee options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role offers the opportunity to work remotely anywhere in Canada.
What is the salary range for this job?
The expected hiring range for this position is USD $150,000 to $185,000 per year.
What employment type is this role?
This is a full-time, permanent position.
Does the role involve on-call duties?
Yes, enablement teams participate in an engineering collaborative on-call rotation, and the manager is responsible for supporting and directing rotation schedules and incident playbooks.
Sample Interview Questions
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