Remote opportunity at
InstacartEngineering Manager, Site Reliability
Instacart operates an online marketplace connecting retail stores, brands, customers, and shoppers through technology designed for grocery delivery and household goods. The company functions under a…
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About This Role
Instacart operates an online marketplace connecting retail stores, brands, customers, and shoppers through technology designed for grocery delivery and household goods. The company functions under a Flex First model, permitting staff members to perform their duties from home, an office, or other locations while gathering for periodic in-person meetings. The Site Reliability Engineering division seeks an Engineering Manager to guide a team focused on platform dependability, tooling, and systems. In…
Job Description
Instacart operates an online marketplace connecting retail stores, brands, customers, and shoppers through technology designed for grocery delivery and household goods. The company functions under a Flex First model, permitting staff members to perform their duties from home, an office, or other locations while gathering for periodic in-person meetings. The Site Reliability Engineering division seeks an Engineering Manager to guide a team focused on platform dependability, tooling, and systems.
In this position, the selected individual will direct a group of Site Reliability Engineers while collaborating across departments to enhance scalability, performance, availability, and observability. Responsibilities include defining technical priorities, guiding incident management processes, fostering automation, and balancing immediate operational demands with long-term strategic investments. This position suits a collaborative people leader who maintains enough technical depth to evaluate trade-offs, navigate ambiguous situations calmly, and guide effective solutions without assigning blame.
Candidates must possess a background in software engineering, infrastructure, or reliability engineering, combined with personnel management experience. The organization provides market-competitive compensation, new hire equity grants, annual equity refresh grants, and location-based base salary ranges across eligible regions in the United States and Canada.
Responsibilities
- Lead, mentor, and support the career growth of a team of Site Reliability Engineers.
- Establish technical direction and priorities centered on system reliability, availability, and performance.
- Partner with cross-functional groups including product, infrastructure, security, and engineering to define reliability standards.
- Drive operational excellence and incident response, encompassing post-incident reviews, service-level objectives, capacity planning, and observability.
- Promote self-service tooling and automation to minimize toil and increase deployment confidence.
- Communicate project statuses, reliability risks, and trade-offs transparently to technical and non-technical stakeholders.
Requirements
- Bachelor’s degree in a technical field like Computer Science or Engineering, or equivalent practical experience.
- Minimum of seven years working in infrastructure engineering, software engineering, Site Reliability Engineering, or a related domain.
- At least two years of experience leading, mentoring, or managing engineering teams.
- Professional background utilizing cloud infrastructure, distributed systems, containers, networking, or orchestration platforms.
- Practical involvement in production incident response, post-incident reviews, and operational readiness practices.
- Experience conveying technical priorities, risks, and trade-offs to stakeholders and engineering leaders.
Qualifications
- Experience directing platform engineering, Site Reliability Engineering, developer productivity, or infrastructure teams.
- Background operating highly-scale, highly available services while enhancing disaster recovery, observability, capacity, or service-level objectives.
- Familiarity with continuous delivery, infrastructure as code, tracing, monitoring, logging, and automated remediation.
- Demonstrated history of building reliability programs across multiple teams, encompassing service ownership and operational reviews.
Core Skills
Benefits
- New hire equity grants and annual equity refresh grants
- Market-competitive compensation dependent on permanent work location
- Flex First remote work policy allowing employees to work from home, an office, or other locations
Frequently Asked Questions
Is this position remote?
Yes, Instacart operates as a remote-first organization under a Flex First policy, allowing team members to work from home, offices, or other locations across the United States and Canada, with West Coast locations particularly well-suited.
What is the salary range for this role?
Base pay ranges vary by permanent location in the United States, such as $214,000 to $226,000 for CA, NY, CT, and NJ; $205,000 to $216,500 for WA; $196,000 to $207,000 for several other specified states and DC; and $178,000 to $188,000 for all other states.
What are the core experience requirements?
Applicants must have a bachelor's degree in a technical field or equivalent experience, at least seven years in software, infrastructure, or reliability engineering, and a minimum of two years managing or mentoring engineering teams.
Are additional financial incentives offered besides base pay?
Yes, this role is eligible for a new hire equity grant as well as annual equity refresh grants, alongside market-competitive compensation.
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