Remote opportunity at
Wolt - EnglishEnglish-Speaking Support Associate (Full-time - Remote)
Wolt, a technology company that partnered with DoorDash in 2022 and currently operates in over 30 countries and 500 cities, is seeking an English-Speaking Support Associate…
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About This Role
Wolt, a technology company that partnered with DoorDash in 2022 and currently operates in over 30 countries and 500 cities, is seeking an English-Speaking Support Associate to join its Shared Service Center. In this full-time remote role requiring 40 hours per week, you will assist international customers, couriers, and merchants through live chat, phone, and email channels. This position involves managing service queues, resolving operational escalations, and maintaining clear communication…
Job Description
Wolt, a technology company that partnered with DoorDash in 2022 and currently operates in over 30 countries and 500 cities, is seeking an English-Speaking Support Associate to join its Shared Service Center. In this full-time remote role requiring 40 hours per week, you will assist international customers, couriers, and merchants through live chat, phone, and email channels.
This position involves managing service queues, resolving operational escalations, and maintaining clear communication using Wolt's brand voice. The environment is fast-paced and requires multi-tasking across several digital systems while following established playbooks and refund policies. The schedule operates on a 24/7 basis, necessitating availability for morning, afternoon, and night shifts, as well as weekends and holidays.
The role is fully remote, though all duties must be completed from within Serbia. Candidates should be comfortable with continuous learning and adapting to dynamic market changes. Wolt provides a comprehensive two-week onboarding program, structured mentoring, and continuous professional development paths for team members.
Responsibilities
- Manage merchant, courier, and customer inquiries utilizing phone, email, and live chat platforms
- Resolve urgent service cases, operational issues, and ticket escalations efficiently
- Support multiple Wolt international markets and varying ticket flows according to operational needs
- Adhere strictly to company playbooks, internal guidelines, escalation pathways, and refund policies
- Operate multiple software applications concurrently, including knowledge bases, support platforms, and communication channels
- Keep pace with market updates, internal process changes, and training materials
Requirements
- Demonstrate fluency in both English at a C1 level and Serbian
- Hold at least a high school diploma
- Commit to working in 8-hour shifts covering mornings, afternoons, nights, weekends, and holidays within a 24/7 schedule
- Maintain a strong, reliable internet connection and a distraction-free home office setup located in Serbia
- Participate fully in the initial two-week training and onboarding program
Qualifications
- Prior work experience in a similar support or customer service role is welcome
Core Skills
Benefits
- Starting gross base salary of 105,000 RSD with additional 50 percent pay for weekends, 110 percent for holidays, and 26 percent for night hours between 22:00 and 06:00
- Five-day work week with 60 minutes of paid break time per shift
- Minimum of 25 days of paid annual vacation plus opportunities for additional paid days off
- Private health insurance coverage
- Fifteen percent cashback on personal Wolt orders
- Access to the FitPass program
- Structured 2-week onboarding alongside ongoing training workshops and career development paths
- Employee Assistance Program extending to immediate family members
- Provided work equipment consisting of a laptop, monitor, and headset
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote role, though the job must be performed exclusively from Serbia.
What are the working hours for this role?
Wolt support operates 24/7, requiring staff to work 8-hour shifts in the morning, afternoon, or night, which can include weekends and holidays.
What is the starting salary?
The starting gross salary is 105,000 RSD, with extra compensation rates applied for weekend work, holiday shifts, and night hours.
What languages are required to apply?
Candidates must be fluent in both Serbian and English at a C1 proficiency level.
How do I apply for this position?
You can apply through the external application link provided in the original job posting on We Work Remotely.
Sample Interview Questions
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