Remote opportunity at
CanonicalEnterprise Customer Success Manager
Canonical seeks an Enterprise Customer Success Manager to join its growing, strategic customer success division. As the publisher of Ubuntu and a provider of open-source software…
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About This Role
Canonical seeks an Enterprise Customer Success Manager to join its growing, strategic customer success division. As the publisher of Ubuntu and a provider of open-source software for enterprise environments, Canonical builds operating systems and tools utilized in public cloud, artificial intelligence, IoT, and data science. In this fully remote position, the chosen professional will help reduce churn, mitigate risk, encourage product adoption, and facilitate account expansion. The role involves managing…
Job Description
Canonical seeks an Enterprise Customer Success Manager to join its growing, strategic customer success division. As the publisher of Ubuntu and a provider of open-source software for enterprise environments, Canonical builds operating systems and tools utilized in public cloud, artificial intelligence, IoT, and data science. In this fully remote position, the chosen professional will help reduce churn, mitigate risk, encourage product adoption, and facilitate account expansion.
The role involves managing a regional customer portfolio across specific segments such as Mass, Focus, Step Growth, or Tech. The professional will onboard clients, map out collaboration roadmaps, coordinate complex projects alongside developers and IT leaders, and execute disciplined weekly reviews. Furthermore, this individual will act as an internal customer advocate, handle reactive ticket support, and orchestrate multi-customer digital campaigns.
Canonical operates as a distributed company with over 1,200 team members spanning more than 75 countries. Employees participate in strategy-alignment sprints held two to four times each year in various global locations. The organization is founder-led, profitable, and expanding. The ideal candidate pairs strong technical familiarity with cloud or data center infrastructures with exceptional client-facing capabilities.
Responsibilities
- Onboard new clients and introduce them to company support processes and products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes.
- Plan and coordinate complex projects alongside IT managers, developers, and industry decision-makers.
- Partner with Field Engineering, Sales, and Support teams to build and deliver engagement plans matching client goals.
- Oversee a regional customer portfolio, spotting renewal risks and growth opportunities together with the Sales department.
- Run disciplined weekly business and customer reviews with cross-functional teams to prioritize blockers and drive resolutions.
- Serve as an internal customer advocate to influence product roadmaps, documentation, and processes.
- Provide reactive ticket support and execute digital campaigns targeting multiple customers.
Requirements
- Minimum of five years of work experience closely related to IT.
- Exposure to projects involving Linux OS, storage, networking, cloud computing, data applications, security, migration, or IoT.
- Strong presentation capabilities for guiding conversations regarding complex software.
- Experience building and improving internal processes while ensuring timely project delivery.
- Ability to collaborate across all levels and departments both internally and externally.
Qualifications
- Proficiency in written and spoken Spanish and Portuguese.
- Experience working with CRM platforms, Jira, and Salesforce.
Core Skills
Benefits
- Base pay accompanied by a performance-driven annual bonus or commission.
- Annual compensation review.
- Personal learning and development budget of USD 2,000 per year.
- Distributed work environment featuring twice-yearly in-person team sprints.
- Recognition rewards and annual holiday leave.
- Maternity and paternity leave.
- Team Member Assistance Program and Wellness Platform.
- Travel opportunities for company events, including priority passes and upgrades for long-haul travel.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that this role is based remotely, aligned with Canonical's globally distributed operational model.
What is the employment type?
The employment type is full-time.
What salary does this position offer?
The job posting does not specify a precise salary amount, though it notes that compensation is shaped by geographical location, experience, and performance worldwide.
What travel is required for this role?
Teams meet in person two to four times yearly in various global locations to align on strategy and execution.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.