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CanonicalAssociate Linux Support Engineer
Canonical, the publisher of the widely used Ubuntu operating system, seeks an Associate Linux Support Engineer for a globally remote position. The company provides open-source software…
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About This Role
Canonical, the publisher of the widely used Ubuntu operating system, seeks an Associate Linux Support Engineer for a globally remote position. The company provides open-source software and operating systems to technology and enterprise markets worldwide, supporting public cloud, artificial intelligence, IoT, and data science initiatives. Founded in 2004, the firm operates with a distributed workforce spanning more than seventy-five countries. In this role, the engineer will manage customer support cases…
Job Description
Canonical, the publisher of the widely used Ubuntu operating system, seeks an Associate Linux Support Engineer for a globally remote position. The company provides open-source software and operating systems to technology and enterprise markets worldwide, supporting public cloud, artificial intelligence, IoT, and data science initiatives. Founded in 2004, the firm operates with a distributed workforce spanning more than seventy-five countries.
In this role, the engineer will manage customer support cases across the full technology stack, handling problems from initial qualification to final resolution via telephone, email, and web. Responsibilities include diagnosing complex cloud environments, server issues, and Linux kernel crashes, while maintaining service level agreements and customer satisfaction. Team members participate in a regular weekend working rotation, document knowledge base articles, and travel internationally twice a year for company events.
The position is suited for a hands-on engineer with a passion for Linux and open-source technologies who is eager to learn and thrive in a customer-facing, distributed environment. Candidates must be comfortable communicating in English, managing urgent tasks, and continuously developing their technical knowledge as products and services evolve.
Responsibilities
- Manage and own support cases from problem qualification to full resolution via telephone, email, and web
- Deliver technical support across the full stack including cloud, desktop, and IoT environments
- Investigate and triage complex cloud environments, desktop and server issues, and Linux kernel crashes
- Act as an internal customer advocate, providing timely updates and meeting service level agreement targets
- Create new knowledge base articles, maintain existing documentation, and distribute technical notices
- Participate in a regular weekend working rotation
- Maintain communication with local and remote team members and suggest service improvements
Requirements
- Experience with Linux troubleshooting such as collecting logs, stack traces, and editing configuration files
- Knowledge or basic hands-on experience in at least two areas including Linux server administration, programming fundamentals, networking, or virtualization and cloud computing concepts
- Strong written and verbal English communication skills
- Ability to travel internationally twice a year for company events lasting up to two weeks
- Passing a required background check
Qualifications
- Undergraduate degree in a technical subject such as Computer Science, MIS, or Electrical Engineering, or a compelling alternative path
- Exceptional academic track record from high school and university
- Experience supporting virtualized environments including KVM, Virtual Box, and VMWare
- Experience with other open-source desktop technologies
- Active contributions to open-source projects, forums, or code
Core Skills
Benefits
- Distributed work environment with twice-yearly in-person team sprints
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Performance-driven annual bonus or commission
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Priority Pass and travel upgrades for long-haul company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a globally remote role where you work from your home office.
What is the employment type?
The posting specifies that this is a full-time employment opportunity.
What salary does the position offer?
The posting does not specify a salary figure, though compensation is shaped by geographical location, experience, and performance, with annual reviews and performance-driven bonuses.
Is travel required for this role?
Yes, team members are required to travel internationally twice a year for company events of up to two weeks in duration.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
