Remote opportunity at
CrestaCustomer Engineer, APAC
Cresta operates a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence for enterprise contact centers. The company is hiring…
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About This Role
Cresta operates a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence for enterprise contact centers. The company is hiring a remote Customer Engineer, APAC to deliver AI solutions across the Asia-Pacific region. In this full-time role, the individual will handle technical execution for customer integrations, ensuring that Cresta products function properly within complex enterprise settings. The position suits someone who possesses strong software…
Job Description
Cresta operates a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence for enterprise contact centers. The company is hiring a remote Customer Engineer, APAC to deliver AI solutions across the Asia-Pacific region.
In this full-time role, the individual will handle technical execution for customer integrations, ensuring that Cresta products function properly within complex enterprise settings. The position suits someone who possesses strong software engineering capabilities combined with customer experience and contact center expertise. The candidate will work alongside Solution Architects, Implementation Managers, Customer Success Managers, and Engineering teams to manage multiple technical workstreams simultaneously, build relationships with external technical stakeholders, and identify avenues to expand platform value.
Responsibilities
- Execute integration designs and project plans created alongside Implementation Managers and Solution Architects.
- Design, build, and deploy applications utilizing Cresta libraries, SDKs, and APIs.
- Connect Cresta solutions with digital, voice, and chat platforms within enterprise contact centers.
- Develop and maintain integrations using JavaScript, Go, and Python.
- Participate in the testing, troubleshooting, deployment, and ongoing maintenance of customer integrations and products.
- Collaborate with Customer Success Managers to resolve technical issues and engage Cresta Engineering for deep platform support.
- Serve as a trusted technical partner to customer stakeholders throughout deployment and expansion phases.
- Handle multiple customer technical workstreams and projects concurrently.
- Find opportunities to simplify integration processes and improve outcomes for customers.
- Work across teams and geographies to share knowledge and build scalable implementation practices for the APAC region.
Requirements
- Software engineering skills with practical experience in Python, Go, and/or JavaScript.
- Experience building value-added solutions and integrations with SDKs and APIs.
- Experience utilizing Git and AWS.
- Experience working within complex technical environments and supporting enterprise clients.
- Ability to troubleshoot third-party systems, cloud infrastructure, APIs, and applications.
- Communication skills necessary to translate technical concepts for various audiences.
- Ability to operate in a fast-paced setting and manage multiple priorities.
Qualifications
- Experience with contact center and customer experience platforms like Genesys, Amazon Connect, Five9, NICE, or Salesforce is highly desirable.
- Consultative and strategic approach to solving customer problems while building relationships with external technical stakeholders.
- Ability to handle complexity and create practical solutions with a think-big, deliver-simple mindset.
- Comfort collaborating with distributed teams and customers across multiple APAC markets and time zones.
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance plans for employees and their families.
- Paid parental leave for all new parents.
- Remote work setup budget to assist with home office productivity.
- Monthly wellness and communication stipend.
- 20 days of vacation time.
- Equity and a competitive base salary.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote status for this role?
The source posting specifies that this position is remote.
What is the employment type?
This is a full-time position.
What salary does the position offer?
The specific salary is not stated in the posting, though compensation includes a competitive base salary, equity, and benefits, determined by candidate experience, location, and other factors.
How can candidates protect themselves from recruiting scams?
All official recruitment emails from Cresta originate from an @cresta.ai domain, and any outreach via unofficial channels should be treated with caution.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
