Remote opportunity at
NivodaTechnical Account Manager (TAM)- US
Nivoda operates a global B2B marketplace for diamonds and gemstones that links jewellery retailers with suppliers around the world. The company handles over 300 million dollars…
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About This Role
Nivoda operates a global B2B marketplace for diamonds and gemstones that links jewellery retailers with suppliers around the world. The company handles over 300 million dollars in annual transactions and aims to modernise a 350 billion dollar industry by removing traditional geographic and capital barriers. The Technical Account Management division serves as the technical connection for SaaS and Shopify feed customers, acting as a bridge between buyers, internal engineering groups,…
Job Description
Nivoda operates a global B2B marketplace for diamonds and gemstones that links jewellery retailers with suppliers around the world. The company handles over 300 million dollars in annual transactions and aims to modernise a 350 billion dollar industry by removing traditional geographic and capital barriers. The Technical Account Management division serves as the technical connection for SaaS and Shopify feed customers, acting as a bridge between buyers, internal engineering groups, and regional account teams.
The organisation is currently hiring a remote Technical Account Management professional to oversee SaaS clients across the United States. In this position, you will act as the technical owner for a dedicated territory of accounts, guiding new users through onboarding and feed integration. You will track integration performance, resolve technical problems proactively, and serve as the escalation contact for clients, internal product groups, and sales staff. This role suits individuals who possess a strong technical background in e-commerce or SaaS and excel at translating complex data details for both technical and commercial audiences.
Responsibilities
- Manage technical onboarding and feed integration setups for new SaaS and Shopify clients within the designated territory
- Track feed health and integration performance while resolving issues prior to any impact on customer trading
- Collaborate with sales and product marketing teams to uncover expansion opportunities across existing accounts
- Act as the primary technical escalation point linking clients with internal engineering, product, and account management groups
- Document configuration options and integration patterns while providing structured feedback upstream to product teams
- Monitor adoption metrics and overall integration health across the assigned book of accounts
Requirements
- Prior professional background in technical account management, account management, or solutions engineering, preferably within SaaS or e-commerce
- Ability to read feed specifications, troubleshoot integration challenges, and collaborate directly with technical customer teams
- Strong communication skills capable of explaining technical details to engineering and commercial stakeholders
- Organizational skills to manage a multi-account territory featuring varying levels of integration complexity
- Professional or native proficiency in the English language
Core Skills
Benefits
- Flexible working hours
- Remote work setup
- Unlimited holiday allowance
- Opportunities for professional growth and continuous learning
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that the role is remote.
What is the employment type?
The job is listed as full-time.
What compensation and salary are offered?
The job posting does not specify a salary.
What experience is required for this role?
Candidates must have experience in technical account management, solutions engineering, or account management, ideally within the SaaS or e-commerce sectors, along with the ability to read feed specifications and debug integration issues.
Sample Interview Questions
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