Remote opportunity at
NashTechnical Support Specialist, AU
Nash seeks a Technical Support Specialist to handle complex platform and integration investigations for its delivery orchestration system. Operating within a global 24/7 team, this remote…
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About This Role
Nash seeks a Technical Support Specialist to handle complex platform and integration investigations for its delivery orchestration system. Operating within a global 24/7 team, this remote position is based in Australia to meet specific data access obligations. The schedule for this role is Friday through Tuesday from 11:00 AM to 8:00 PM, preceded by a four-week Monday through Friday training period. This position suits individuals who thrive on solving intricate…
Job Description
Nash seeks a Technical Support Specialist to handle complex platform and integration investigations for its delivery orchestration system. Operating within a global 24/7 team, this remote position is based in Australia to meet specific data access obligations. The schedule for this role is Friday through Tuesday from 11:00 AM to 8:00 PM, preceded by a four-week Monday through Friday training period. This position suits individuals who thrive on solving intricate technical challenges, maintaining composure during critical incidents, and exercising strong ownership.
Founded in 2021 by Mahmoud Ghulman and Aziz Alghunaim, Nash is backed by investors such as Y Combinator and a16z. Headquartered in San Francisco, the company provides a programmable platform that unifies decisioning, execution, and capacity for modern commerce and logistics. Nash serves major brands like Walmart, Urban Outfitters, 7-Eleven, and Woolworths, as well as platforms like Shopify and Toast.
As a Technical Support Specialist, you will investigate integration problems, manage escalations to engineering teams, coordinate priority one incident responses, monitor system telemetry for anomalies, and document solutions for the internal knowledge base. You will also provide overflow assistance for delivery support during high-volume periods.
Responsibilities
- Investigate API, webhook, account, and configuration issues across the platform
- Prepare comprehensive reproduction steps and impact assessments for engineering or enterprise operations handoffs
- Coordinate shift communications and engage engineering teams during priority one incidents
- Monitor dashboards and logs via Datadog to identify emerging risks
- Document novel troubleshooting resolutions to build the internal knowledge base
- Deliver overflow support for delivery inquiries during peak traffic periods
Requirements
- 5 to 6 or more years of experience in technical support, support engineering, or similar technical SaaS roles
- Hands-on production environment experience troubleshooting APIs, webhooks, and integrations
- Familiarity with observability tools such as Datadog, New Relic, or Grafana
- Written communication skills suitable for high-stress incidents and customer interactions
- Physical residence in Australia due to contractual data access requirements
Qualifications
- Experience supporting logistics, marketplace, or high-volume transactional platforms
- Participation in prior incident response or post-mortem activities
- Background in writing internal knowledge bases or support documentation
- Familiarity with ticketing applications like Pylon or Zendesk
Core Skills
Benefits
- Competitive financial compensation
- Opportunity for equity
- Flexible paid time off
- Quarterly team on-site events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote, but candidates must reside in Australia due to contractual data access obligations.
What are the working hours for this role?
The shift schedule is Friday through Tuesday from 11:00 AM to 8:00 PM, following an initial four-week Monday through Friday training period.
What is the salary range for this position?
The salary is USD 75,000 to 95,000 per year.
What level of experience is required?
Applicants must have 5 to 6 or more years of experience in technical support, support engineering, or a related technical SaaS environment.
How do I apply for this job?
The posting does not specify application instructions.
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