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PlanetScaleEnterprise Support Engineer
PlanetScale, a rapidly growing company in the database sector, is hiring an Enterprise Support Engineer. The organization provides a database platform featuring both Postgres and Vitess…
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About This Role
PlanetScale, a rapidly growing company in the database sector, is hiring an Enterprise Support Engineer. The organization provides a database platform featuring both Postgres and Vitess clusters, allowing businesses to handle large-scale MySQL workloads efficiently. In this full-time remote role, the incoming professional will function as a customer-facing subject-matter expert, advising enterprise clients and resolving support requests. The ideal candidate possesses strong debugging skills, can handle urgent pressure situations, and…
Job Description
PlanetScale, a rapidly growing company in the database sector, is hiring an Enterprise Support Engineer. The organization provides a database platform featuring both Postgres and Vitess clusters, allowing businesses to handle large-scale MySQL workloads efficiently. In this full-time remote role, the incoming professional will function as a customer-facing subject-matter expert, advising enterprise clients and resolving support requests. The ideal candidate possesses strong debugging skills, can handle urgent pressure situations, and is willing to explore unfamiliar codebases. Responsibilities also include tracking product gaps and participating in an on-call rotation for critical issues. Total compensation ranges between USD 120,000 and 200,000 per year, comprising a base salary alongside variable compensation, equity, and benefits.
Responsibilities
- Advise enterprise users and manage their support requests on the platform
- Serve as a customer-facing subject-matter expert for enterprise accounts
- Identify product gaps specific to customers and coordinate with Technical Account Management, Engineering, and Sales Engineering teams for escalation and prioritization
- Participate in an on-call rotation to address high-priority incidents
Requirements
- Experience supporting production applications and databases, preferably at scale
- Background in database internals and performance tuning specifically for MySQL and PostgreSQL databases
- Working knowledge of Kubernetes
- Strong direct communication skills with customers via email, Slack, video conference, or in person
Qualifications
- Knowledge of common application deployment frameworks and platforms such as Python, Go, Node, and PHP
- Experience utilizing cloud platforms including AWS, GCP, and Azure
- Familiarity with debugging, monitoring, and observability tools
- Contributions to open-source projects, particularly in infrastructure or database spaces
Core Skills
Benefits
- Base salary between USD 120,000 and 200,000 per year
- Variable compensation where appropriate
- Equity
- Benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the role as remote with locations spanning North America, APAC, and EMEA.
What is the salary range for this role?
The salary ranges from USD 120,000 to 200,000 per year, which is part of a total compensation package including base salary, variable compensation, equity, and benefits.
What are the core technical requirements?
Candidates must have experience supporting production databases and applications at scale, background in database internals and performance tuning for MySQL and PostgreSQL, working knowledge of Kubernetes, and strong direct customer communication skills.
What employment type is this?
The posting specifies that this is a full-time position.
Sample Interview Questions
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