Opportunity at
SutherlandERP Carmona
This Carmona, Philippines listing describes a telephone technical support associate serving customers of a US-listed domain registrar and web hosting company. The role resolves customer issues,…
Career Tools
About This Role
This Carmona, Philippines listing describes a telephone technical support associate serving customers of a US-listed domain registrar and web hosting company. The role resolves customer issues, identifies upsell opportunities, transfers customers to the right department, and documents cases.
Job Description
This Carmona, Philippines listing describes a telephone technical support associate serving customers of a US-listed domain registrar and web hosting company. The role resolves customer issues, identifies upsell opportunities, transfers customers to the right department, and documents cases.
Responsibilities
- Resolve customer issues by phone and identify upsell opportunities
- Transfer customers to the appropriate department when needed
- Carry out data entry, documentation and case management
- Use client tools and applications to manage and serve customers
Qualifications
- Works within a team-based environment
- Keeps current with client products, utilities and industry processes
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The posting lists Carmona, Philippines as the on-site location.
What kind of support does the role give?
The associate provides phone technical support for customers of a domain registrar and web hosting company.
Is a salary stated?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.