Opportunity at
SutherlandERP Shaw
This Sutherland role in Shaw, Philippines is a telephone technical support associate for customers of a US-listed domain registrar and web hosting company. The associate resolves…
Career Tools
About This Role
This Sutherland role in Shaw, Philippines is a telephone technical support associate for customers of a US-listed domain registrar and web hosting company. The associate resolves issues, identifies upsell opportunities, transfers calls when needed, and documents cases while working toward team metrics.
Job Description
This Sutherland role in Shaw, Philippines is a telephone technical support associate for customers of a US-listed domain registrar and web hosting company. The associate resolves issues, identifies upsell opportunities, transfers calls when needed, and documents cases while working toward team metrics.
Responsibilities
- Resolve customer issues and identify upsell opportunities
- Transfer customers to appropriate departments when required
- Carry out data entry, documentation and case management
- Work with the team to meet required metrics and goals
Qualifications
- Works within a team-based environment
- Keeps current with client products, utilities and industry processes
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The posting lists Shaw, Philippines as the on-site location.
What does the role involve?
The role involves resolving customer issues by phone, documenting cases and transferring customers where needed.
Is a salary listed?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.