Opportunity at
SutherlandERP - TAGUIG
In Taguig, Manila, Sutherland is hiring for a Disney guest service role covering live chat, email, phone, social media and app reviews. The associate resolves guest…
Career Tools
About This Role
In Taguig, Manila, Sutherland is hiring for a Disney guest service role covering live chat, email, phone, social media and app reviews. The associate resolves guest queries in line with Disney processes, records details in the CRM, and keeps a clear, consistent brand tone.
Job Description
In Taguig, Manila, Sutherland is hiring for a Disney guest service role covering live chat, email, phone, social media and app reviews. The associate resolves guest queries in line with Disney processes, records details in the CRM, and keeps a clear, consistent brand tone.
Responsibilities
- Support guests across live chat, email, phone, social media and app reviews
- Resolve guest queries and complaints within Disney processes
- Record guest details and query information accurately in the CRM
- Share contact drivers and learnings with the Disney GX team
Requirements
- Good written and spoken communication skills
- Basic computer, typing and IT system navigation skills
- High school or K-12 completion
Qualifications
- Experience in customer service or a contact center is preferred
- Experience working in a fast-paced environment
- Attention to detail and a positive, team-oriented attitude
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
The posting lists the role in Manila as on-site.
What channels does the role cover?
The associate supports guests across live chat, email, phone, social media and app reviews.
Is a salary stated?
No. The posting does not state a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.