Remote opportunity at
Acadia Pharmaceuticals Inc.Family Support Educator (FSE) - Atlanta, GA
Acadia Pharmaceuticals Inc. is seeking a Family Support Educator to provide field-based education and support for the Rett syndrome community. In this role, you will act…
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About This Role
Acadia Pharmaceuticals Inc. is seeking a Family Support Educator to provide field-based education and support for the Rett syndrome community. In this role, you will act as a dedicated point of contact for families and caregivers, delivering clear guidance on disease states, products, and ongoing therapy management. You will engage with patients and care teams through in-person, telephonic, and virtual meetings across an assigned territory that may encompass multiple states.…
Job Description
Acadia Pharmaceuticals Inc. is seeking a Family Support Educator to provide field-based education and support for the Rett syndrome community. In this role, you will act as a dedicated point of contact for families and caregivers, delivering clear guidance on disease states, products, and ongoing therapy management. You will engage with patients and care teams through in-person, telephonic, and virtual meetings across an assigned territory that may encompass multiple states.
Your daily duties involve assessing individual family needs, supplying relevant resources, and collaborating closely with internal cross-functional groups such as Marketing, Sales, Medical Affairs, and Advocacy. You will also participate in community events, lead caregiver speaker programs, and offer reactive in-services to physician practices. The position requires frequent travel of up to 70 percent and adherence to all required local, state, and federal vaccination policies.
This opportunity is suited for professionals with a background in the pharmaceutical industry, patient access, national accounts, or specialty pharmacy who possess strong emotional intelligence, patient-centric values, and exceptional communication skills. Acadia offers a competitive compensation framework that includes a base salary, discretionary bonuses, equity awards, and a comprehensive benefits package.
Responsibilities
- Deliver disease state, product, and ongoing therapy management education to the Rett community in consumer-friendly language
- Engage with caregivers and families via in-person, telephonic, and virtual formats before, during, and after therapy initiation
- Collaborate and share educational opportunities with internal cross-functional partners across an assigned multi-state territory
- Provide expert insights and feedback to internal stakeholders to help develop educational tools and resources
- Demonstrate deep knowledge of Acadia Customer Support Programs, Hub-related programs, and Patient Assistance Programs
- Lead, moderate, and present caregiver speaker programs and attend local community events
- Conduct reactive in-services for physician offices to explain patient support resources and program enrollment
- Mentor new team members or colleagues interested in Patient Support Services and maintain compliance with all laws and regulations
Requirements
- At least 5 years of relevant experience in the pharmaceutical industry, patient access, national accounts, or specialty pharmacy for the educator level
- At least 2 years of direct patient support, education, or leadership experience
- Proven understanding of HIPAA rules and regulations regarding patient privacy
- Strong background in the healthcare field environment with exceptional organizational and time management skills
- Ability to travel up to 70 percent of the time, including overnight travel and after-hours work
- Ability to meet local, state, and federal vaccination requirements for field visits, medical congresses, and conferences
Qualifications
- Bachelor's degree with an emphasis in life sciences preferred, while an RN, MSN, or MBA is a plus
- Rare disease experience, product launch background, advocacy experience, and Medicaid and Medicare expertise strongly preferred
- Bilingual proficiency in English and Spanish strongly preferred
- Prior account management experience and work history with physician practices or patient assistance programs
- For senior level consideration, 7+ years of relevant industry experience with extensive patient engagement expertise and at least 4 years of patient support or education leadership
Core Skills
Benefits
- Competitive base salary with discretionary bonus and equity awards eligibility
- Medical, dental, and vision insurance coverage
- Employer-paid life, disability, business travel, and EAP coverage
- 401(k) plan featuring a fully vested company match of 1:1 up to 5 percent
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15 or more vacation days and 13 to 15 paid holidays, including an end-of-year office closure
- 10 days of paid sick time and paid parental leave
- Tuition assistance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The base salary range for the Family Support Educator position is USD 124,000 to 155,000 per year, while the Senior Family Support Educator position ranges from USD 136,000 to 170,000 per year. Additional discretionary bonuses and equity awards are also available.
How much travel is required for this role?
This position requires the ability to travel up to 70 percent of the time, which may involve overnight travel and working after hours based on travel schedules or business needs.
What are the core educational requirements?
Applicants need a bachelor's degree with a preferred emphasis in life sciences, though an RN, MSN, or MBA is considered a plus. An equivalent combination of relevant education and job experience may also be evaluated.
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