Remote opportunity at
Flight Centre Travel GroupFCM - Responsable de l’Implémentation Client - Télétravail, CAN
Flight Centre Travel Group is looking for a Client Implementation Manager to join FCM, a global business travel management company serving mid-sized and large enterprises. This…
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About This Role
Flight Centre Travel Group is looking for a Client Implementation Manager to join FCM, a global business travel management company serving mid-sized and large enterprises. This position focuses on delivering a smooth onboarding experience for domestic and multinational corporate clients, setting the stage for long-term partnerships. The role suits an organized professional who thrives in a dynamic setting, excels at project coordination, and enjoys managing multiple initiatives concurrently while providing…
Job Description
Flight Centre Travel Group is looking for a Client Implementation Manager to join FCM, a global business travel management company serving mid-sized and large enterprises. This position focuses on delivering a smooth onboarding experience for domestic and multinational corporate clients, setting the stage for long-term partnerships. The role suits an organized professional who thrives in a dynamic setting, excels at project coordination, and enjoys managing multiple initiatives concurrently while providing superior service.
FCM operates as a top-tier business travel management provider with a global network spanning more than 97 countries. Supported by the international strength of Flight Centre Travel Group, the organization combines local insight with worldwide reach to offer customized solutions. The company is known for its strong entrepreneurial culture, emphasis on inclusion and diversity, and a focus on continuous professional and personal development.
Responsibilities
- Manage the setup and integration of national and multinational accounts following defined onboarding procedures
- Run and coordinate implementation meetings with internal and external stakeholders
- Monitor project schedules and ensure key milestones are met
- Identify, communicate, and escalate project risks using existing management methodologies
- Maintain precise project records, statements of work, and integration paperwork
- Proactively gather and validate necessary project information
- Support regional onboarding initiatives for multinational clients and encourage ongoing adoption of online tools
- Track project progress through internal project management platforms
- Contribute to user acceptance testing and verify setup accuracy
- Participate in continuous improvement efforts using client feedback and project reviews
- Handle occasional travel as needed and perform other related duties
Requirements
- Have at least two years of tenure within Flight Centre or two years of experience as an Implementation Manager or in a comparable role
- Demonstrate strong project coordination and time management capabilities
- Manage multiple projects at the same time
- Possess excellent oral and written communication skills
- Show strong business acumen and problem-solving abilities
- Interact effectively with clients and stakeholders across various organizational levels
- Adapt flexibly within a rapidly evolving business environment
- Communicate fluently in both French and English
- Maintain a reliable, high-speed internet connection capable of supporting video conferencing, company systems, and secure data handling
Qualifications
- Familiarity with online booking tools
Core Skills
Benefits
- Generous paid time off policy
- Travel perks and discounts
- Employee health, wellness, and financial wellbeing programs
- Recognition events alongside national and international conferences
- Comprehensive group benefits including supplementary health, dental, vision, gender-affirming care, and fertility care
- Insurance coverage including life, accidental death and dismemberment, critical illness, and long-term disability
- Employee assistance program
- RRSP and RPP with employer matching
- Tuition reimbursement program
- Employee share plan allowing purchases of Australian Stock Exchange shares with partial employer contributions
- Global career opportunities across a network of brands
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting specifies that the role is based in Canada with remote work arrangements.
What is the expected salary range for the Client Implementation Manager?
The expected annual salary falls between $88,000 and $90,000, determined by experience, geographic location, and job requirements.
Are language skills required for this job?
Yes, bilingualism in French and English is required because the role involves interacting with French and English speaking clients and vendors.
What kind of experience is required to apply?
Applicants must have at least two years of experience at Flight Centre or two years working as an Implementation Manager or in a similar capacity.
Sample Interview Questions
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