Remote opportunity at
Flight Centre Travel GroupFCM - VIP After-Hours Emergency Corporate Travel Consultant - Remote, USA
Flight Centre Travel Group is seeking a dedicated professional for a VIP After-Hours Emergency Corporate Travel Consultant position. The employer operates a recognized travel management network…
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About This Role
Flight Centre Travel Group is seeking a dedicated professional for a VIP After-Hours Emergency Corporate Travel Consultant position. The employer operates a recognized travel management network spanning over 97 countries, delivering holistic corporate travel programs for medium and large businesses. This remote, full-time role operates within the Emergency Customer Care division, providing overnight, weekend, holiday, and after-hours emergency assistance to high-profile clients and C-Suite executives. Selected candidates will undergo a…
Job Description
Flight Centre Travel Group is seeking a dedicated professional for a VIP After-Hours Emergency Corporate Travel Consultant position. The employer operates a recognized travel management network spanning over 97 countries, delivering holistic corporate travel programs for medium and large businesses. This remote, full-time role operates within the Emergency Customer Care division, providing overnight, weekend, holiday, and after-hours emergency assistance to high-profile clients and C-Suite executives.
Selected candidates will undergo a mandatory four-week paid training program covering contract airfares and Sabre system operations prior to taking calls. The position involves coordinating urgent domestic and international travel arrangements, handling complex schedule changes, and managing bookings for ground transportation, hotels, and air travel. This role requires working overnight, weekend, and holiday shifts determined by call volume and business needs.
The compensation for this position ranges from USD 29 to 31 per hour, depending on experience, geographic location, and specific job requirements. Flight Centre Travel Group is an equal opportunity employer committed to a diverse, inclusive, and accessible work environment.
Responsibilities
- Deliver white-glove service to C-Suite travelers and administrative staff during emergency and after-hours periods
- Provide consultative booking support and craft bespoke travel itineraries tailored to executive-level expectations
- Coordinate urgent domestic and international bookings for air, hotel, car, and ground transportation under tight deadlines
- Manage rerouting, ticket exchanges, and itinerary modifications to minimize disruptions
- Record and apply client travel preferences to maintain personalized service standards
- Advise VIP clients on necessary travel documentation, international health requirements, and visa regulations
- Handle ticketing, Phase IVs, and complex fare changes following company invoicing and quality control guidelines
- Apply thorough knowledge of airline tariffs, regulations, and rules to all travel arrangements
- Resolve fast-paced, high-pressure travel issues using decisive problem-solving skills
- Communicate regularly with team members, Travel Managers, and Team Leaders to maintain consistency
- Complete reservations accurately, including post-trip follow-up support
Requirements
- Minimum of 3 years of recent experience as an Executive or VIP Travel Agent
- Minimum of 4 years of recent corporate travel management experience, emphasizing emergency and after-hours scenarios
- Demonstrated expertise using Sabre GDS for ticket issuance, itinerary management, and fare calculations
- Proficiency with Microsoft Office Suite, Concur, Deem, and various communication applications
- Reliable, high-speed internet connection to support video conferencing, data handling, and company systems
Qualifications
- Familiarity with quality control procedures to ensure booking accuracy and compliance
- Strong global geography knowledge and understanding of international destinations
- Polished, professional, and empathetic communication skills
Core Skills
Benefits
- Paid time off package including up to 15 vacation days initially, increasing to 20 days after 2 years
- 5 sick days, 3 personal days, 1 Diversity Day, and 1 Volunteer Day annually
- 9 recognized holidays
- Medical, dental, vision, gender-affirming care, and fertility care health benefits
- Hospital indemnity, AD&D, critical illness, and short-term or long-term disability insurance
- Flexible Spending Accounts
- Employee Assistance Program
- 401(k) program with a partial match
- Tuition Reimbursement Program
- Employee Share Plan with partial company match
- Travel perks and discounts
- Health and wellness programs alongside financial wellness services
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting specifies that this is a remote position located within the USA, requiring reliable high-speed internet connectivity.
What are the working hours for this role?
This is an after-hours position that requires working overnights, weekends, and holidays with flexible hours determined by business needs and client call volume.
What is the pay rate for the VIP After-Hours Emergency Corporate Travel Consultant?
The anticipated hourly pay rate ranges from USD 28.85 to 31.25, depending on relevant factors such as experience, geographic location, and job requirements.
Is training provided before starting the job?
Yes, candidates must complete a four-week paid training program covering contract airfares and Sabre skills before beginning the role.
Sample Interview Questions
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