Opportunity at
WiseFinCrime Quality Specialist
Wise is hiring an on-site FinCrime Quality Specialist in Hyderabad to support its mission of building money without borders. This full-time role focuses on enforcing the…
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About This Role
Wise is hiring an on-site FinCrime Quality Specialist in Hyderabad to support its mission of building money without borders. This full-time role focuses on enforcing the organization's quality management strategy, improving the customer experience, and ensuring strict compliance with legal and business standards. The person in this role will evaluate and monitor the performance of operational agents, vendors, and products by reviewing interactions, conducting quality control assessments, and providing constructive…
Job Description
Wise is hiring an on-site FinCrime Quality Specialist in Hyderabad to support its mission of building money without borders. This full-time role focuses on enforcing the organization's quality management strategy, improving the customer experience, and ensuring strict compliance with legal and business standards.
The person in this role will evaluate and monitor the performance of operational agents, vendors, and products by reviewing interactions, conducting quality control assessments, and providing constructive feedback. Responsibilities include partnering with operational managers, participating in calibration sessions, identifying root causes of errors, and suggesting process improvements to enhance tooling and procedures. The position also involves assisting with the onboarding of new hires, maintaining up-to-date process knowledge through active case handling, and completing required internal and external training.
This opportunity suits professionals with a background in quality control, quality assurance, or financial crime who excel at data-driven decision-making, proactive problem-solving, and cross-functional communication. Wise operates as an equal opportunity employer that values diversity, equity, and inclusion across its international workforce.
Responsibilities
- Perform routine quality control checks on vendors, agents, and products by reviewing email correspondence and listening to call recordings.
- Deliver constructive feedback and assessments to help service personnel improve performance.
- Collaborate with Operational Managers and stakeholders to discuss quality metrics, share insights, and escalate sensitive matters.
- Analyze error root causes to recommend enhancements for processes, products, and operational tooling.
- Engage in interdepartmental calibration sessions and apply resulting action items.
- Maintain operational and product knowledge by actively participating in case handling and internal training.
- Support onboarding for new hires and provide extra assistance to specialists when needed.
Requirements
- Minimum of one year of experience in Quality Assurance, Quality Control, or FinCrime
- Familiarity with company policies, processes, tooling, and privacy procedures
- Ability to make data-driven decisions and meet key performance indicators
- Strong communication skills tailored to diverse audiences
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the FinCrime Quality Specialist?
This full-time position is located in Hyderabad and is on-site.
What experience is required for this role?
Candidates must have at least one year of experience working in a FinCrime, Quality Control, or Quality Assurance role.
Who will the FinCrime Quality Specialist report to?
The specialist reports directly to the Quality Team Lead.
Is a salary specified in the job posting?
The job posting does not specify a salary.
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