Remote opportunity at
SupportYourApp(fluent English & French) Customer Support Consultant (Remote)
This full-time remote job is for a Customer Support Consultant at SupportYourApp, a support-as-a-service company that works with technology firms in more than 30 countries and…
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About This Role
This full-time remote job is for a Customer Support Consultant at SupportYourApp, a support-as-a-service company that works with technology firms in more than 30 countries and offers help in 60 languages. The consultant works from home within a diverse, multilingual group and assists with client products and services. Day to day, the consultant helps customers by email, chat and phone. Work follows the company's procedures and SOPs, confidential customer details…
Job Description
This full-time remote job is for a Customer Support Consultant at SupportYourApp, a support-as-a-service company that works with technology firms in more than 30 countries and offers help in 60 languages. The consultant works from home within a diverse, multilingual group and assists with client products and services.
Day to day, the consultant helps customers by email, chat and phone. Work follows the company's procedures and SOPs, confidential customer details are protected carefully, and current best practices for customer satisfaction are applied. The consultant also stays well informed about each client's offering and works toward key performance targets.
The job depends heavily on teamwork. The consultant partners with internal departments to fix problems promptly and speaks with developers and other specialists when technical questions arise. Sharp reasoning and research habits support this work.
Applicants need French and English at C1 or higher, spoken and written, plus six to twelve months in customer support. A computer with 8 GB of memory and a reliable connection rated at 50 Mbps down and 40 Mbps up is required. The listing highlights a flexible timetable, USD pay, referral incentives, a healthy balance between workload and personal life, an internal health policy and a trust-driven culture with no clock-watching. Some perks hinge on engagement terms, and independent contractors might lack access to a few.
Responsibilities
- Deliver customer support via email, chat and phone.
- Adhere to internal guidelines and standard operating procedures.
- Cooperate with internal departments to resolve cases efficiently.
- Protect sensitive customer information carefully.
- Apply up-to-date practices for customer satisfaction.
- Keep a strong grasp of client offerings and hit performance targets.
- Talk with developers and other specialists when needed.
Requirements
- French and English fluency at C1 or higher, spoken and written.
- Six to twelve months of customer service experience.
- Analytical mindset and solid research ability.
- Upbeat, self-driven and dependable approach.
- Computer with at least 8 GB RAM and reliable internet rated at 50 Mbps down and 40 Mbps up.
Core Skills
Benefits
- Flexible hours
- Work fully remotely
- Diverse, global workplace
- Pay in US dollars
- Referral rewards
- Healthy balance between project demands and personal life, backed by a company health policy
- Leaders focused on growth and long-term partnership
- Room to develop skills
- Trust-based culture without time-tracking
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the role is listed as remote and is performed from a home office.
What language level is required?
Candidates need fluency in French and English at C1 level or higher, spoken and written.
What experience is required?
The posting asks for six to twelve months of customer service experience.
What is the pay?
The posting states that compensation is in US dollars but does not give a pay amount.
What is the schedule?
The posting describes a flexible schedule.
Sample Interview Questions
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