Remote opportunity at
SupportYourApp(Fluent English) L1 Customer Support Consultant (Remote)
SupportYourApp is seeking a remote (Fluent English) L1 Customer Support Consultant to join their global Intelligent Support-as-a-Service organization. Since 2010, the company has partnered with industry…
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About This Role
SupportYourApp is seeking a remote (Fluent English) L1 Customer Support Consultant to join their global Intelligent Support-as-a-Service organization. Since 2010, the company has partnered with industry leaders and technology firms across more than 30 countries to provide secure technical and customer assistance in 60 languages. This role suits professionals who want to thrive in a multicultural environment from their home office while maintaining a healthy balance between project workload and…
Job Description
SupportYourApp is seeking a remote (Fluent English) L1 Customer Support Consultant to join their global Intelligent Support-as-a-Service organization. Since 2010, the company has partnered with industry leaders and technology firms across more than 30 countries to provide secure technical and customer assistance in 60 languages. This role suits professionals who want to thrive in a multicultural environment from their home office while maintaining a healthy balance between project workload and personal time.
In this position, professionals will deliver consistent support across phone, chat, and email channels. Responsibilities include managing high volumes of customer cases, taking ownership of escalated tickets from start to finish, and troubleshooting complex problems. Team members will collaborate with internal stakeholders, maintain accurate documentation, and adapt to evolving software tools and operational workflows.
Responsibilities
- Provide consistent support via chat, email, and phone channels
- Own escalated customer tickets from receipt to final resolution
- Manage high volumes of cases while prioritizing urgent matters
- Investigate complex customer issues and break them down into actionable steps
- Track open cases and keep customer records up to date
- Communicate progress regularly with customers and internal stakeholders
- Collaborate across departments to coordinate escalations and find solutions
- Guide customers using a solution-oriented approach
- Manage competing priorities across multiple projects
- Adapt to new tools, software platforms, and operational processes
Requirements
- Excellent spoken and written English at C1 level
- Minimum of one year of experience in a customer support role
- Previous experience providing customer or technical support for SaaS products or platforms with B2B or B2C clients
- Demonstrated track record of handling high ticket and message volumes in fast-paced settings
- Strong analytical and problem-solving abilities
- Ability to manage multiple projects and escalated cases under pressure
- Strong teamwork, communication, and collaboration skills
- Proactive approach to case ownership and follow-up
- Personal computer or laptop with at least 8 GB of RAM
- Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload
Qualifications
- Experience communicating with customers through email, chat, and calls
- Familiarity with ticketing systems, CRM platforms, and other support software
- Ability to rapidly learn new systems and technical processes
Core Skills
Benefits
- Flexible schedule
- Fully remote work opportunity from a home office
- Inclusive international environment
- Compensation paid in USD
- Referral bonuses for bringing in friends
- Internal health policy and balance between workload and personal time
- Responsive leadership supporting professional growth
- Culture built on trust without time-tracking requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that the role offers the opportunity to cooperate fully remotely from your home office.
What are the core language and experience requirements?
Candidates must have C1 level proficiency in both spoken and written English, along with at least one year of customer support experience, preferably working with SaaS products or platforms.
What is the compensation for this job?
The posting specifies that compensation is paid in USD, but exact salary figures are not stated.
Sample Interview Questions
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