Remote opportunity at
SupportYourApp(fluent French & English C1) Customer Support Consultant (remote)
SupportYourApp is seeking a remote Customer Support Consultant fluent in French and English to deliver Tier 1 service for global tech clients. Operating since 2010, the…
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About This Role
SupportYourApp is seeking a remote Customer Support Consultant fluent in French and English to deliver Tier 1 service for global tech clients. Operating since 2010, the company provides secure customer and technical assistance across multiple industries and languages. This position suits individuals who possess a background in customer care, analytical problem-solving skills, and a desire to work within a multicultural environment from their home office. In this role, the consultant…
Job Description
SupportYourApp is seeking a remote Customer Support Consultant fluent in French and English to deliver Tier 1 service for global tech clients. Operating since 2010, the company provides secure customer and technical assistance across multiple industries and languages. This position suits individuals who possess a background in customer care, analytical problem-solving skills, and a desire to work within a multicultural environment from their home office.
In this role, the consultant will assist users with product functionality, transaction statuses, and subscription inquiries via chat, email, and phone while escalating complex issues when necessary. The position features a fixed schedule from Monday through Friday, a People First management philosophy, and compensation paid in USD.
Responsibilities
- Deliver Tier 1 customer support via chat, email, and telephone channels
- Help users navigate product questions and how-to guides
- Address questions regarding transaction status and payouts
- Provide direction on subscription-related inquiries
- Escalate recurring or complex technical problems to appropriate teams
- Utilize knowledge bases to troubleshoot and resolve common user difficulties
Requirements
- C1 proficiency in spoken and written French and English
- Minimum of six months of background in customer and technical support
- Familiarity with CRM platforms
- Previous handling of support tickets across email, phone, and chat channels
- Ability to learn and adhere to established procedures
- Strong analytical and research capabilities
- Proactive, responsible, and positive work attitude
- Personal computer featuring at least 16GB of RAM and a stable internet connection with a minimum of 45 Mbps download and 20 Mbps upload speeds
Qualifications
- Prior technical support experience involving time and attendance software or workforce management systems beyond end-user usage
- Experience working with Salesforce
Core Skills
Benefits
- Fixed schedule from Monday to Friday, 5 PM to 1 AM or 1 PM to 9 PM UTC
- Opportunity to work fully remotely from a home office
- Inclusive international workplace culture
- Compensation paid in USD
- Referral bonuses for recommending friends
- Internal health policy designed to balance project workload and personal time
- Access to leadership focused on professional development
- Trust-based culture without time-tracking requirements
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the posting explicitly states that the role offers the opportunity to cooperate fully remotely from a home office.
What language skills are required?
Candidates must have at least C1 proficiency in both spoken and written French and English.
What is the schedule for this position?
The schedule is fixed from Monday through Friday, operating either from 5 PM to 1 AM or from 1 PM to 9 PM UTC.
What salary does the position offer?
The specific salary is not stated in the job posting, though compensation is provided in USD.
Sample Interview Questions
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