Remote opportunity at
NiCEForward Deployed Engineer
NiCE is currently seeking a Forward Deployed Engineer for a full-time, remote position reporting to the Director of FDE Strategy. This individual contributor role focuses on…
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About This Role
NiCE is currently seeking a Forward Deployed Engineer for a full-time, remote position reporting to the Director of FDE Strategy. This individual contributor role focuses on architecting, delivering, and managing live, production-ready conversational AI agents that operate across sectors such as healthcare, commerce, and financial services. The position entails full lifecycle ownership of agentic AI systems, spanning from early pilot phases through launch and ongoing refinement, while collaborating directly with…
Job Description
NiCE is currently seeking a Forward Deployed Engineer for a full-time, remote position reporting to the Director of FDE Strategy. This individual contributor role focuses on architecting, delivering, and managing live, production-ready conversational AI agents that operate across sectors such as healthcare, commerce, and financial services. The position entails full lifecycle ownership of agentic AI systems, spanning from early pilot phases through launch and ongoing refinement, while collaborating directly with enterprise decision-makers.
NICE Ltd. provides software utilized by over 25,000 businesses globally, including a vast majority of Fortune 100 companies, to handle daily customer interactions, ensure public safety, and manage financial transactions. Operating globally with more than 8,500 employees across over 30 countries, the organization is recognized for its work in AI, digital, and cloud solutions.
This opportunity suits builders with high personal agency and experience in scaling production systems who thrive in ambiguous, rapidly shifting environments and enjoy direct customer engagement.
Responsibilities
- Design and deliver production-ready conversational AI agents for large enterprises operating in financial services, healthcare, and commerce.
- Manage the complete AI agent lifecycle from pilot to launch and ongoing optimization.
- Collaborate directly with enterprise decision-makers to solve high-priority challenges using agentic AI.
- Create reusable agent frameworks tailored to various industry requirements.
- Drive design partnerships concerning new product directions, self-service features, agent architectures, and generative workflows.
- Integrate emerging voice models into enterprise-grade deployments.
- Establish standards for constructing, evaluating, and improving AI agents in live production environments.
Requirements
- Hands-on background in building and operating end-to-end production systems at scale.
- Demonstrated technical problem-solving skills in loosely defined and rapidly shifting environments.
- Direct communication abilities capable of persuading both engineers and executives.
- Comfort operating amidst ambiguity to achieve forward progress without complete clarity.
- Ability to balance competing priorities and align technical and business teams.
Qualifications
- Experience as a startup founder or early-stage engineer.
- Prior background developing or operating AI or LLM-powered systems in production.
- Working familiarity with the current AI agent toolkit, including orchestration tools, evaluation frameworks, RAG pipelines, and prompt engineering.
- Familiarity with Go, TypeScript, and/or React.
- Experience in customer-facing or externally-led technical roles with face-to-face customer interaction.
Core Skills
Benefits
- Work with production-scale AI agents rather than research exercises.
- Collaborate directly with leaders at high-growth startups and globally recognized enterprises.
- Influence the evolution of the NiCE AI agent platform through real problem-solving.
- Enjoy genuine autonomy and complete ownership across the agent lifecycle.
- Access cutting-edge models, research, and infrastructure in AI agent development.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote role type.
What employment type is this role?
This is a full-time, individual contributor position reporting to the Director of FDE Strategy under requisition ID 11995.
What is the salary for this position?
The salary is not stated in the job posting.
Who will I be reporting to in this role?
This position reports to the Director, FDE Strategy.
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