Fraud Manager

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About This Role

Ozow is hiring a Fraud Manager in Cape Town to protect the company, its merchants and their customers from financial crime across EFT, card and emerging payment methods. The role leads a fraud operations team, sets fraud prevention strategy and rules, and works with banking partners and merchants on emerging threats. It suits a leader who can cut fraud losses without adding friction for legitimate customers.

Job Description

Responsibilities

• Lead and develop a high-performing fraud operations team, including resourcing, shift cover and performance reviews
• Design fraud rules, recommend risk appetite and manage fraud vendor relationships
• Reduce fraud losses through rule tuning, detection tooling, investigations and incident response
• Produce executive fraud reporting on losses, false positives and capture rates, and support suspicious activity reporting

Requirements

• Three to five years of relevant experience, listed as essential
• Strong analytical skills, with the ability to use data, automation and machine learning risk outputs
• Working knowledge of regulatory requirements, including FIC Act obligations for suspicious activity reports
• Ability to work closely with risk, compliance, legal, product, engineering and data teams

Qualifications

• Strong industry relationships with banks, fraud networks and merchant fraud teams

Core Skills

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