Remote opportunity at
TurnitinFrench & Spanish-Speaking Associate Customer Success Manager (UK Remote)
Turnitin seeks an Associate Customer Success Manager to support higher education institutions across France and Spain. Operating within a remote-first environment, this position involves partnering with…
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About This Role
Turnitin seeks an Associate Customer Success Manager to support higher education institutions across France and Spain. Operating within a remote-first environment, this position involves partnering with academic clients to secure retention, drive product adoption, and expand commercial opportunities. The organization develops learning integrity and educational solutions utilized by thousands of institutions globally, including offerings such as Turnitin Feedback Studio, Gradescope, and Originality. This role focuses on cultivating deep relationships with…
Job Description
Turnitin seeks an Associate Customer Success Manager to support higher education institutions across France and Spain. Operating within a remote-first environment, this position involves partnering with academic clients to secure retention, drive product adoption, and expand commercial opportunities. The organization develops learning integrity and educational solutions utilized by thousands of institutions globally, including offerings such as Turnitin Feedback Studio, Gradescope, and Originality.
This role focuses on cultivating deep relationships with institutional stakeholders ranging from individual instructors to academic leaders like Deans and Chancellors. Selected candidates will formulate account plans, deliver business presentations, analyze engagement metrics, and collaborate closely with cross-functional departments including Sales, Product, Marketing, and Solutions. The position requires a professional who combines commercial drive with a strong dedication to supporting educational advancement and academic integrity.
Responsibilities
- Oversee an assigned portfolio of higher education accounts in Spain and France
- Establish robust connections with diverse stakeholders across academic institutions
- Promote high levels of customer satisfaction, solution adoption, retention, and long-term success
- Design and implement account strategies tailored to client goals
- Conduct business reviews, presentations, and client engagement sessions
- Spot and facilitate cross-sell, upsell, and contract renewal paths
- Analyze usage data and client insights to mitigate churn risks and foster expansion
- Partner with Sales, Product, Marketing, and Solutions teams to address client needs
- Gather and relay product feedback to enhance user experience
- Cultivate customer advocacy and generate referral leads
- Keep accurate CRM logs and activity notes
- Pursue ongoing personal and professional development
Requirements
- Professional fluency in English, French, and Spanish
- Right to work in the United Kingdom
- 1 to 2 years of professional background in Customer Success, Account Management, or similar client-facing functions
- Experience using CRM or Customer Success software such as Salesforce
- Familiarity with the educational technology sector and academic integrity challenges
Qualifications
- Experience working in SaaS, EdTech, or the broader education industry
- Demonstrated ability to meet customer retention, satisfaction, and upsell targets
- Strong communication, negotiation, and presentation abilities
Core Skills
Benefits
- Remote-first work environment
- Health care coverage
- Education reimbursement
- Competitive paid time off
- Self-care days
- National holidays
- Two founder days and Juneteenth observed
- Paid volunteer time
- Charitable contribution match
- Monthly wellness or home office reimbursement
- Access to the Modern Health mental health platform
- Parental leave
- Retirement plan with match or contribution
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Turnitin operates under a remote-first culture that allows employees to work from a location that suits them best, with team members situated across more than 35 countries.
What language skills are required for this job?
Candidates must be professionally fluent in English, French, and Spanish. Fluency in both French and Spanish is a mandatory prerequisite, and applicants without professional proficiency in both will not be considered.
What experience is expected from applicants?
Applicants should have one to two years of experience in Customer Success, Account Management, or a comparable client-facing capacity, ideally within SaaS, EdTech, or education.
What is the salary for this role?
The source posting does not specify a salary.
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