Remote opportunity at
CanonicalGraduate Customer Success Manager
Canonical is hiring a Graduate Customer Success Manager to join its growing department focused on lowering churn, encouraging product adoption, and expanding account value. As a…
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About This Role
Canonical is hiring a Graduate Customer Success Manager to join its growing department focused on lowering churn, encouraging product adoption, and expanding account value. As a remote-first organization since 2004, the company publishes Ubuntu and works across open source infrastructure, AI, IoT, and cloud computing. This position serves as an entry point into the customer success organization, primarily handling the tech segment and store users while managing an assigned portfolio.…
Job Description
Canonical is hiring a Graduate Customer Success Manager to join its growing department focused on lowering churn, encouraging product adoption, and expanding account value. As a remote-first organization since 2004, the company publishes Ubuntu and works across open source infrastructure, AI, IoT, and cloud computing. This position serves as an entry point into the customer success organization, primarily handling the tech segment and store users while managing an assigned portfolio.
The role centers on troubleshooting inquiries, onboarding new users, driving digital campaigns, and establishing collaboration roadmaps. Ideal candidates possess a passion for technology, empathy, and strong organizational abilities. Team members interact globally across departments and collaborate closely with sales and support groups.
Responsibilities
- Resolve customer ticket requests and assist with troubleshooting
- Improve and expand problem-solving documentation, onboarding materials, and Q&A resources
- Execute digital campaigns targeted at multiple customers
- Identify high-potential and high-risk accounts among new users
- Onboard new clients and introduce them to products and support workflows
- Partner with sales and support to build engagement plans aligned with user goals
- Gather and organize user feedback for product team evaluations
Requirements
- Customer-facing experience
- Passion for technology, infrastructure, and Ubuntu
- Strong presentation skills
- Strong organizational skills with the ability to maintain and update documentation
- Team player capability for cross-departmental collaboration
Qualifications
- Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English
Core Skills
Benefits
- Annual compensation reviews
- Performance-driven annual bonus
- Distributed work environment with twice-yearly in-person team sprints
- Personal learning and development budget of USD 2,000 per year
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Travel opportunities to meet colleagues
- Priority Pass for travel and travel upgrades for company events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this role is based remotely worldwide.
What is the employment type?
The source posting indicates this is a full-time graduate level position.
What is the salary for this role?
The salary is not stated in the job posting, though compensation is shaped by geographical location, experience, and performance with annual reviews.
What products will I be working with?
You will support products across the portfolio, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.