Remote opportunity at
EdgeQ Technologies Private LimitedHelp Desk Analyst
EdgeQ Technologies Private Limited is hiring a Help Desk Analyst to deliver tier-one and tier-two technical assistance for staff members throughout the United States. This full-time…
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About This Role
EdgeQ Technologies Private Limited is hiring a Help Desk Analyst to deliver tier-one and tier-two technical assistance for staff members throughout the United States. This full-time position operates on a fully remote basis, though availability to cover multiple United States time zones may be needed. The person in this role will handle technical troubleshooting for software and hardware, answer incoming support inquiries, and ensure timely fixes for technical problems. This…
Job Description
EdgeQ Technologies Private Limited is hiring a Help Desk Analyst to deliver tier-one and tier-two technical assistance for staff members throughout the United States. This full-time position operates on a fully remote basis, though availability to cover multiple United States time zones may be needed. The person in this role will handle technical troubleshooting for software and hardware, answer incoming support inquiries, and ensure timely fixes for technical problems.
This opportunity is designed for IT support professionals who possess two to six years of relevant experience. Qualified applicants should be comfortable managing multiple support tickets independently while working remotely. EdgeQ Technologies Private Limited is an equal opportunity employer that welcomes diverse applicants who hold valid work authorization for the United States.
Responsibilities
- Address technical support tickets received via phone, email, chat, and ticketing platforms
- Resolve hardware, software, network, and operating system issues within established service level agreements
- Aid users with Windows, macOS, Microsoft 365, Teams, and Outlook
- Execute password resets, account unlocks, and user access management tasks
- Troubleshoot VPN connections, Wi-Fi, internet connectivity, and printers
- Create and update support logs using IT service management systems
- Escalate complex technological issues to specialized IT teams
- Document incident details, troubleshooting steps, and final resolutions
- Install software, perform system updates, and complete basic configurations
- Utilize remote desktop applications to deliver remote user assistance
- Adhere to company IT security standards and preserve data confidentiality
Requirements
- Possess two to six years of professional experience as a Help Desk Analyst, Service Desk Analyst, or IT Support Specialist
- Demonstrate strong proficiency in Windows operating systems along with basic macOS troubleshooting skills
- Bring experience supporting Microsoft 365, Outlook, Teams, and office applications
- Understand networking concepts including TCP/IP, DNS, DHCP, and VPN
- Show working knowledge of Active Directory and user account administration
- Have hands-on experience using ticketing applications such as ServiceNow, Jira, Zendesk, or Freshservice
- Display familiarity with remote desktop software and technical diagnosis tools
- Exhibit strong verbal and written communication abilities
- Hold legal authorization to work within the United States
Qualifications
- Earn a bachelor degree in Computer Science, Information Technology, or a related discipline
- Hold CompTIA A+, Network+, or Microsoft professional certifications
- Bring background working with ITIL service management methodologies
- Display familiarity with Microsoft Azure and Microsoft Entra ID
- Possess basic knowledge regarding endpoint security and IT asset management
- Have prior experience providing support to geographically dispersed teams
Core Skills
Benefits
- Annual salary ranging from $50,000 to $80,000 USD
- Compensation determined by individual skills and professional background
- 100 percent remote work environment with flexible scheduling arrangements
- Health, dental, and vision insurance coverage
- Paid time off and recognized holidays
- Retirement savings plan options where applicable
- Support for professional development and industry certifications
- Opportunities for career advancement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job fully remote?
Yes, the posting specifies that the role is 100% remote within the United States, though availability across different United States time zones may be required.
What is the salary range for the Help Desk Analyst position?
The annual salary ranges from $50,000 to $80,000 USD, determined by your specific skills and experience.
How many years of experience are required?
Candidates must have two to six years of professional experience as a Help Desk Analyst, Service Desk Analyst, or IT Support Specialist.
How do I apply for this position?
Interested applicants can submit an updated resume, contact details, and relevant experience through the application link provided in the original posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.