Remote opportunity at
EdgeQ Technologies Private LimitedIT Support Specialist
EdgeQ Technologies Private Limited is hiring an IT Support Specialist for a full-time, fully remote position within the United States. This role focuses on delivering technical…
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About This Role
EdgeQ Technologies Private Limited is hiring an IT Support Specialist for a full-time, fully remote position within the United States. This role focuses on delivering technical assistance, handling help desk tickets, maintaining equipment, and keeping IT systems running reliably for personnel across multiple time zones. The person in this role will guide users through hardware, software, and network challenges while adhering to established security rules. This opportunity is well-suited for…
Job Description
EdgeQ Technologies Private Limited is hiring an IT Support Specialist for a full-time, fully remote position within the United States. This role focuses on delivering technical assistance, handling help desk tickets, maintaining equipment, and keeping IT systems running reliably for personnel across multiple time zones. The person in this role will guide users through hardware, software, and network challenges while adhering to established security rules.
This opportunity is well-suited for professionals with one to five years of technical support background who can function effectively in a distributed workspace. EdgeQ Technologies Private Limited provides health coverage, retirement programs, paid time off, and professional development resources for this position.
Responsibilities
- Deliver technical help to personnel via telephone, email, and remote assistance software
- Resolve operating system, network, software, and hardware difficulties
- Deploy, set up, and upkeep workstations, applications, and hardware inventory
- Guide users through issues involving macOS, Windows, and Microsoft Office
- Fulfill service-level agreements while managing help tickets and documentation
- Execute user account setup, permission changes, and password resets
- Troubleshoot Wi-Fi, virtual private networks, network connectivity, and printers
- Keep track of IT assets and assist with hardware deployment
- Adhere to data protection protocols and technology security policies
Requirements
- One to five years of background in technical support or IT support roles
- Proficiency in Windows operating systems alongside basic macOS troubleshooting
- Familiarity with computer hardware setup and software installation
- Understanding of networking concepts including DHCP, TCP/IP, DNS, and VPN
- Working knowledge of Microsoft 365, Outlook, Teams, and Office tools
- Experience utilizing remote desktop utilities and help ticketing software such as Zendesk, Jira, or ServiceNow
- Basic comprehension of Active Directory and user administration
- Legal authorization to work in the United States
Qualifications
- Bachelor degree in Computer Science, Information Technology, or a related discipline
- Microsoft, CompTIA Network+, or CompTIA A+ credentials
- Background supporting cloud-based technology environments
- Familiarity with IT security best practices and cybersecurity fundamentals
- Experience with Microsoft Azure or Microsoft Entra ID
- Background supporting distributed teams
Core Skills
Benefits
- Annual salary ranging from USD 45,000 to USD 75,000
- Fully remote work opportunity based in the United States
- Flexible work arrangements
- Vision, dental, and health insurance
- Paid holidays and time off
- Retirement savings plans where applicable
- Support for professional growth and certifications
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is 100% remote for qualified candidates located in the United States.
What is the salary range for the IT Support Specialist role?
The annual salary range is USD 45,000 to USD 75,000, determined by experience and skills.
What employment type is this?
This is a full-time position.
What benefits are offered?
EdgeQ Technologies Private Limited offers health, dental, and vision insurance, paid time off and holidays, retirement savings benefits, flexible working arrangements, and professional development support.
How do I apply for this job?
Interested candidates can submit an updated resume, contact details, and relevant IT support experience through the application link provided in the original job posting.
Sample Interview Questions
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