Remote opportunity at
PadSplitHost Account Manager
PadSplit is hiring a remote Host Account Manager to act as a primary strategic partner and point of contact for a designated group of hosts. Operating…
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About This Role
PadSplit is hiring a remote Host Account Manager to act as a primary strategic partner and point of contact for a designated group of hosts. Operating within the affordable housing sector, this newly formed role moves support operations away from purely reactive problem-solving and toward proactive relationship management. The chosen professional will oversee the complete host journey from initial activation to sustained long-term retention. Success in this position is measured…
Job Description
PadSplit is hiring a remote Host Account Manager to act as a primary strategic partner and point of contact for a designated group of hosts. Operating within the affordable housing sector, this newly formed role moves support operations away from purely reactive problem-solving and toward proactive relationship management. The chosen professional will oversee the complete host journey from initial activation to sustained long-term retention. Success in this position is measured by response times, occupancy rates, host satisfaction, churn reduction, and overall portfolio retention.
Daily duties include conducting structured performance reviews, helping hosts optimize pricing and listing quality, guiding new hosts through initial setup and platform expectations, and managing ticket escalations. The person in this position will apply platform policies clearly, collaborate with internal cross-functional teams, and handle complex or emotionally charged scenarios with directness and empathy. Candidates must be comfortable using data tools to monitor property metrics and identify potential risks before they escalate.
This opportunity suits a relationship-driven operator who combines data fluency with hustle and a strong belief in the company mission. The employer offers a comprehensive benefits package including medical, dental, and vision coverage, equity incentives, performance bonuses, unlimited paid time off, and parental leave.
Responsibilities
- Manage a dedicated host portfolio as the primary point of contact for support escalations, policy guidance, and strategic direction
- Conduct scheduled performance reviews aligned with host goals and company benchmarks
- Drive accountability on key metrics such as occupancy, bookability flags, rejection rates, and member retention
- Advise hosts on portfolio growth, pricing strategy, listing quality, and platform best practices using data insights
- Lead onboarding introduction calls for new hosts covering room standards, safety compliance, and member expectations
- Handle complex host issues, coordinate cross-functional resolutions, and document ticket details accurately
- Contribute to team playbooks, talk tracks, and ongoing program development
Requirements
- Three or more years of account management, customer success, or high-touch client relationship experience
- Ability to develop and apply deep working knowledge of company products, fee structures, and policies
- Proven capacity to manage a large portfolio using a proactive operational approach
- Skill in translating performance data into clear, actionable guidance for clients
- Strong critical thinking abilities to evaluate information and make fair, defensible decisions
- Proficiency in empathetic directness when communicating difficult outcomes and holding firm on policy
- Authorization to work in the United States with successful completion of the E-Verify and I-9 process
Qualifications
- Professional background in real estate, property management, hospitality, or a platform-based marketplace
Core Skills
Benefits
- Equity incentive plan and company-wide bonus opportunity
- National medical, dental, and vision healthcare plans
- Company-provided life insurance policy
- Optional accidental insurances, flexible spending account, and dependent care flexible spending account benefits
- Unlimited paid time off policy along with eleven company-observed holidays
- 401(k) retirement plan
- Twelve weeks of paid time off for both birth and non-birth parents
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states that this is a fully remote position.
What is the salary for the Host Account Manager role?
The salary ranges from USD 60,000 to 65,000 per year, with an additional variable compensation component based on performance, an equity incentive plan, and a company-wide bonus opportunity.
What level of experience is required?
Candidates need at least 3 years of experience in account management, customer success, or high-touch client relationships, with a background in real estate, property management, hospitality, or platform marketplaces strongly preferred.
What does the interview process look like?
The process includes an initial application review by PeopleOps, a 30-minute video interview with PeopleOps, a 45-minute video interview and live case study with the Senior Host Experience Manager, and a final 30-minute video interview with the Regional Host Experience Manager.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.