Opportunity at
WiseIdentity and Access Management Technician
Wise seeks an Identity and Access Management Technician to join its Hyderabad office on a full-time, on-site basis. In this role, the technician acts as frontline…
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About This Role
Wise seeks an Identity and Access Management Technician to join its Hyderabad office on a full-time, on-site basis. In this role, the technician acts as frontline support for identity and access management under the guidance of senior staff and the team lead. The primary mission is to ensure employees receive secure, compliant, and timely access to necessary workplace tools. The candidate joining this team will handle support tickets, oversee user…
Job Description
Wise seeks an Identity and Access Management Technician to join its Hyderabad office on a full-time, on-site basis. In this role, the technician acts as frontline support for identity and access management under the guidance of senior staff and the team lead. The primary mission is to ensure employees receive secure, compliant, and timely access to necessary workplace tools.
The candidate joining this team will handle support tickets, oversee user access rights throughout the employee lifecycle, and troubleshoot routine platform issues. This position suits individuals with a technical support background who possess a customer-first mindset, strong communication skills, and a willingness to learn within a globally distributed environment.
Wise operates internationally to build money without borders, promoting an equitable, diverse, and inclusive workplace culture where staff are empowered to collaborate and progress in their careers.
Responsibilities
- Manage support requests through the Jira queue, covering SailPoint requests, manual provisioning, and access troubleshooting
- Oversee access rights for new hires, internal transfers, and departing employees for compliant provisioning and deprovisioning
- Resolve routine identity and access management issues across Okta, SailPoint, Google Workspace, and connected services
- Maintain internal wikis by following existing documentation and reporting outdated content or gaps
- Draft and revise basic knowledge base articles and guides for common troubleshooting steps and frequent questions
- Report recurring tickets to senior staff and leads to help highlight process improvement opportunities
- Assist senior team members and Engineering in addressing root causes of repeated issues
- Communicate status updates and guidance to end-users via channels like Slack and Jira
- Observe incident response protocols during major outages and seek mentorship from experienced colleagues
Requirements
- Prior background in IT support, identity and access management, or a related technical support function
- Basic knowledge of identity and access management concepts including provisioning, deprovisioning, access reviews, and least-privilege principles
- Practical experience using ticketing applications such as Jira Service Management
- Problem-solving abilities capable of handling routine technical issues
- Clear written and verbal communication skills
- Capacity to operate within a globally distributed team and ask for guidance when necessary
- Customer-first attitude with an affinity for assisting others
Qualifications
- Practical background with SailPoint Identity Security Cloud, Okta, or comparable identity platforms
- Prior administration experience with Google Workspace
- Comprehension of ITIL fundamentals
- Desire to pursue certifications including ITIL Foundation, Okta, SailPoint, or Atlassian fundamentals
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
This position is located in Hyderabad and is on-site.
What is the employment type?
This is a full-time position.
What is the salary for this position?
The job posting does not specify a salary.
Sample Interview Questions
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