Opportunity at
SutherlandIlocos: Hiring Consultant - Customer Service
Sutherland is hiring customer service consultants in Ilocos, Philippines, to handle a high volume of inbound calls. Consultants respond to questions about products and services, process…
Career Tools
About This Role
Sutherland is hiring customer service consultants in Ilocos, Philippines, to handle a high volume of inbound calls. Consultants respond to questions about products and services, process payments, and manage general account work, with upsells sometimes encouraged.
Job Description
Sutherland is hiring customer service consultants in Ilocos, Philippines, to handle a high volume of inbound calls. Consultants respond to questions about products and services, process payments, and manage general account work, with upsells sometimes encouraged.
Responsibilities
- Handle a high volume of inbound customer calls
- Respond to questions about products and services
- Process payments and general account work
- Offer upsells when encouraged
Requirements
- High school diploma or GED
- Demonstrated ability to perform at a high level on inbound calls
- Excellent verbal and written communication with proficient reading
Qualifications
- Multitasking across several applications
- Experience with CRM applications is preferred
- Basic keyboarding and Microsoft Office skills; prior customer service experience preferred
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
The title names Ilocos, and the location field lists the Philippines.
What education is required?
A high school diploma or GED is required.
Is a salary stated?
No. The posting does not mention a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.