Remote opportunity at
OloImplementation Manager
Olo operates a SaaS platform designed for the restaurant sector, offering digital ordering, payment, and guest engagement solutions. The company seeks an Implementation Manager to join…
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About This Role
Olo operates a SaaS platform designed for the restaurant sector, offering digital ordering, payment, and guest engagement solutions. The company seeks an Implementation Manager to join its Customer Experience Team on a remote basis, with the flexibility to work from anywhere within the United Kingdom. Reporting to a member of the Implementation Senior Leadership Team, this individual will assist both new and existing restaurant brands in leveraging Olo's products and…
Job Description
Olo operates a SaaS platform designed for the restaurant sector, offering digital ordering, payment, and guest engagement solutions. The company seeks an Implementation Manager to join its Customer Experience Team on a remote basis, with the flexibility to work from anywhere within the United Kingdom. Reporting to a member of the Implementation Senior Leadership Team, this individual will assist both new and existing restaurant brands in leveraging Olo's products and services during transformative periods.
In this position, the successful candidate will manage a portfolio of product and platform integration projects, guide customers through technical best practices, and collaborate with internal groups such as Project Managers, Technical Specialists, Product Managers, Support, and Leadership. The role involves addressing customer integration issues, advocating for product enhancements, participating in technical product discovery with Sales, and helping improve implementation velocity. This opportunity is suited for a professional with a background in customer relationship management, integration implementations, or project management who can navigate technical details and support cross-functional efficiency.
Responsibilities
- Manage a portfolio of product and platform integration projects with varying complexities and objectives
- Provide advanced technical troubleshooting and support for customer implementations, escalating issues through established protocols
- Conduct customer training on product integration best practices and troubleshooting methods
- Partner with the product team to communicate software updates and assess their business impact
- Collaborate with Sales to engage in technical product discovery for new business opportunities
- Act as an escalation point to guide issues through to resolution across teams
Requirements
- Have at least five years of experience managing customer relationships, integration implementations, or relevant project and account management
- Demonstrate the ability to advocate for customers and create positive customer experiences
- Understand project management practices and self-manage toward critical deadlines using internal stakeholders and external partners
- Solve problems using available resources and communicate issues and resolutions clearly
- Comprehend technical details across varying levels of complexity to achieve project goals
- Be available for after-hours and weekend on-call work or non-traditional shifts when business needs arise
- Travel occasionally as needed
Qualifications
- Experience using Asana, Jira, Salesforce, Google Suite, and Zendesk
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, this role is fully remote, allowing the employee to work from anywhere within the United Kingdom.
What experience is required to apply?
Candidates must have five or more years of experience managing customer relationships, integration implementations, or relevant project or account management work.
What is the salary for this position?
The salary for this position is not stated in the job posting.
Will this role require travel or non-traditional hours?
Yes, the posting notes that the candidate may need to be on-call after-hours and on weekends, work non-traditional shifts, and travel occasionally.
Sample Interview Questions
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