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ServiceNowImplementation Manager - Moveworks
This Implementation Manager role is listed as remote in the United States. It focuses on rolling out the Moveworks platform, an agentic AI assistant that lets…
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About This Role
This Implementation Manager role is listed as remote in the United States. It focuses on rolling out the Moveworks platform, an agentic AI assistant that lets staff ask questions in everyday language and complete tasks across their company's software. The aim is to finish each project on time and within budget while reaching the goals the customer set. The position suits an experienced project leader who has run enterprise software…
Job Description
This Implementation Manager role is listed as remote in the United States. It focuses on rolling out the Moveworks platform, an agentic AI assistant that lets staff ask questions in everyday language and complete tasks across their company's software. The aim is to finish each project on time and within budget while reaching the goals the customer set.
The position suits an experienced project leader who has run enterprise software implementations, ideally in SaaS environments. Many engagements include a services partner, so the manager sets governance rules, manages scope and budget, handles risk and staffing, reports progress and keeps stakeholders supportive. The manager acts as the customer's main point of contact and works to close gaps between where the project stands and the agreed plan.
Beyond delivery, the role helps customers design, assemble and go live with agent-based workflows that produce business value. It also includes guiding teams through change so people adopt the new tools, collaborating with Sales, partners and Customer Success Managers, and passing field observations to the Product organization. Travel of up to 25 percent of the time may be needed.
Moveworks is owned by ServiceNow, which bought it in December 2025. The employer combines ServiceNow's workflow automation with Moveworks' reasoning technology and natural language abilities to create a single entry point to work across business systems.
Responsibilities
- Lead customer rollouts of Moveworks and new product offerings, frequently alongside a services partner
- Run engagement governance, timelines, scope, risk, change control, staffing and reporting
- Guide customers in mapping, building and launching agent-based workflows linked to measurable results
- Recommend change-management practices that drive adoption and prepare organizations for new tools
- Act as the go-to contact and win customer sign-off on proposed solutions
- Coach team members and partners to deliver on engagement goals
- Spot differences between actual progress and the plan of record, and drive fixes
- Feed customer insights into product design and coordinate the transition to Customer Success
Requirements
- At least four years of progressive experience leading enterprise software implementations, SaaS preferred, or equivalent education and experience
- Project management skills spanning scope control, budget planning, estimates and staffing
- Capacity to suggest inventive technical fixes and explain technical ideas plainly
- Strong relationship skills, including with senior executives
- Process-driven problem solver who can run projects independently
- History of working through complex issues with cross-functional teams
- Tactful and diplomatic, staying composed under pressure
- Experience applying or critically evaluating AI in business processes and decisions
- Willingness to travel up to 25 percent of the time
Qualifications
- Bachelor's degree
Core Skills
Benefits
- Medical plans with flexible spending account options
- 401(k) retirement plan with a company match
- Employee stock purchase plan
- Matching charitable donations
- Flexible paid time away and family leave programs
- Equity where applicable, plus variable incentive pay
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
The listing is marked as remote in the United States. The posting also says the role may require travel of up to 25 percent of the time.
What is the base pay for this role?
The base pay range is $116,400 to $192,100 for positions in this location. Equity where applicable, incentive pay and benefits are offered on top of base salary.
What experience does the role require?
Candidates need at least four years of progressive experience leading enterprise software implementations, with SaaS work preferred, or equivalent education and experience.
What is the employment type?
The listing is for a full-time position.
How do I apply?
The posting does not describe the application steps. It notes that candidates who need an accommodation to use the online application can contact the employer for help.
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