Remote opportunity at
ServiceNowPartner Technology Architect
ServiceNow presents its platform as a central control point for putting AI to work, linking AI models, data and business workflows. This Partner Technology Architect acts…
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About This Role
ServiceNow presents its platform as a central control point for putting AI to work, linking AI models, data and business workflows. This Partner Technology Architect acts as the lead strategic contact for one regional managed partner, supporting its growth through pre-sales technical work, business building, solution planning and adoption of AI-first technology. The role is pooled, meaning the architect is pulled in on request through an intake form. Engagements may…
Job Description
ServiceNow presents its platform as a central control point for putting AI to work, linking AI models, data and business workflows. This Partner Technology Architect acts as the lead strategic contact for one regional managed partner, supporting its growth through pre-sales technical work, business building, solution planning and adoption of AI-first technology.
The role is pooled, meaning the architect is pulled in on request through an intake form. Engagements may be planned, such as partner enablement or joint business planning, or reactive, such as a specific request or a technical gap on the partner's side. Most work falls outside the current quarter, though in-quarter deals are considered in some cases.
Key tasks include leading joint business planning, advising partners on practice growth and AI-enabled offerings, shaping offer-based solutions, guiding technical discovery and executive briefings, and running partner-led proofs of concept. The architect also escalates technical needs on high-stakes deals and coordinates colleagues to deliver one coherent experience.
Performance is judged on partner practice maturity, pipeline influence, partner self-sufficiency, win rates, thought leadership and partner satisfaction. The role requires seven or more years in pre-sales consulting or sales engineering, familiarity with ServiceNow or cloud software, and experience working with product, marketing and professional services teams.
Responsibilities
- Run joint business planning that matches partner spending, sector focus and market-entry priorities in the region
- Coach partners on growing their practices, specializing, and preparing AI-based offers
- Shape pipeline that partners source or influence, using offer-focused strategy
- Help partners tie offerings to high-value industry processes and outcomes
- Turn platform and AI features into scalable partner solutions at concept and architecture levels
- Run technical discovery, executive-level briefings and demos
- Offer escalation support on critical partner-led deals
- Push AI-first design: smart workflows, automation and agent-based scenarios
- Coordinate with partner-side solution engineers and practice specialists to speed up builds
- Plan and deliver partner-run proof-of-concept work and joint demos
- Connect solution plans to outcomes such as efficiency, growth, return on investment and speed to value
- Align internal specialist teams so partners receive a unified experience
Requirements
- Seven-plus years in pre-sales consulting or sales engineering roles
- Working knowledge of the ServiceNow platform or deep cloud software expertise
- Experience partnering with product, marketing, alliance and services teams
- Territory management, including pipeline building and partnership with a sales counterpart
- Experience applying AI to improve work, decisions or problem-solving
- Readiness to travel when needed
Core Skills
Benefits
- Medical coverage options and flexible spending accounts
- 401(k) with employer match
- Employee stock purchase plan
- Donation matching
- Flexible leave arrangements and family leave programs
- Equity where applicable, plus incentive pay
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
The listing is marked remote. The posting notes that work arrangements are assigned according to the nature of the job and the employee's location.
What is the base pay?
The posted base pay range is 118,500 to 183,675 for this location, plus possible equity, incentive pay and benefits. The posting calls the figure a guideline.
What experience is needed?
Seven or more years of pre-sales consulting or sales engineering, along with ServiceNow or cloud software expertise.
Is travel required?
Yes, travel is expected when necessary.
How do I apply?
The posting does not describe the application route, but it lists a contact for accessibility or accommodation requests.
Sample Interview Questions
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