Remote opportunity at
SuvodaImplementation Specialist
Suvoda is seeking a remote, full-time Implementation Specialist. The work centers on reading customer documents tied to clinical trials, such as agreements, budgets, amendments, consent forms…
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About This Role
Suvoda is seeking a remote, full-time Implementation Specialist. The work centers on reading customer documents tied to clinical trials, such as agreements, budgets, amendments, consent forms and templates, and turning the relevant details into accurate system configurations. Those configurations drive payments to clinical trial participants, so precision is central to the role. The position suits a detail-oriented person with solid Excel skills who can learn new systems quickly and work…
Job Description
Suvoda is seeking a remote, full-time Implementation Specialist. The work centers on reading customer documents tied to clinical trials, such as agreements, budgets, amendments, consent forms and templates, and turning the relevant details into accurate system configurations. Those configurations drive payments to clinical trial participants, so precision is central to the role.
The position suits a detail-oriented person with solid Excel skills who can learn new systems quickly and work independently when priorities change. Clear communication, teamwork and a solutions-focused approach are described as important traits for the job.
Day-to-day tasks include confirming study requirements with business partners, following auditing and monitoring checklists, and meeting both internal performance targets and customer service level agreements. The specialist also joins calls about study setup and complex configuration questions, works with Client Delivery colleagues to resolve customer issues, and helps write internal process documents so configurations stay consistent. Working with Product and IT teams on platform improvements and supporting customer relationships complete the role.
Responsibilities
- Read and interpret customer documents covering study activities
- Configure study data from source documents using established best practices
- Spot quality and risk issues that could affect customers, sites or patients
- Confirm interpretations of study requirements with business partners
- Follow auditing and monitoring checklists and procedures
- Meet internal KPIs and customer SLAs
- Take part in calls on study implementation and complex configuration matters
- Contribute to internal process documentation
- Work with Product and IT teams to identify platform enhancements
- Help Client Delivery maintain positive customer relationships
Requirements
- Working knowledge of Microsoft Word and Excel
- Strong attention to detail
- Ability to pull payable activities out of clinical trial financial documents
- Capacity to handle high volume in a fast-paced setting
- Clear writing skills
- A quality and risk mindset
- Strong analytical, organizational, communication and interpersonal skills
- Strong time management to handle shifting priorities and client deliverables
Qualifications
- At least one year of experience in the pharmaceutical or CRO industry
- Contract management experience is preferred
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting lists the location as remote. The employment type is full-time.
What experience does the posting ask for?
At least one year of experience in the pharmaceutical or CRO industry is required, and contract management experience is preferred. Experience with Microsoft Word and Excel is also required.
Does the posting list a salary?
No, the posting does not specify a salary.
How do I apply?
The posting does not describe a specific application process.
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