Remote opportunity at
Ooma, Inc.Implementation Specialist
Ooma is hiring a remote Implementation Specialist for its Enterprise business. This person is the first point of contact for Ooma Enterprise customers and coordinates onboarding…
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About This Role
Ooma is hiring a remote Implementation Specialist for its Enterprise business. This person is the first point of contact for Ooma Enterprise customers and coordinates onboarding with both customers and internal teams. Ooma offers cloud-based communication platforms for small businesses and larger companies, along with a home phone service and a smart home security solution. The job covers the full onboarding path, from provisioning and installation through configuration. The specialist…
Job Description
Ooma is hiring a remote Implementation Specialist for its Enterprise business. This person is the first point of contact for Ooma Enterprise customers and coordinates onboarding with both customers and internal teams. Ooma offers cloud-based communication platforms for small businesses and larger companies, along with a home phone service and a smart home security solution.
The job covers the full onboarding path, from provisioning and installation through configuration. The specialist guides new customers through a set sequence so they can use Ooma Enterprise products with confidence, and gives technical direction when needed. Troubleshooting issues and escalating them internally when required is part of the work, as is setting customer expectations.
Keeping projects on schedule is a major responsibility. The specialist communicates internally with Sales, Engineering and other teams, flags risks early, and proposes ways to avoid delays. The role involves managing several tasks at once in a fast-paced setting, and it also offers a chance to introduce new products or services where they fit a customer's project.
The ideal candidate has at least two years in technical customer success or implementation work, ideally in SaaS or a customer service call center. Knowledge of networking basics such as TCP/IP, DHCP and VPN is needed, and hands-on experience with cabling or telecom installation is preferred. The US base pay range is USD 66,500 to 76,500, and regular employees can also qualify for bonuses, sales incentives and RSUs.
Responsibilities
- Be the face of Ooma Enterprise to customers, delivering prompt, consistent, high-quality service
- Run the whole onboarding path, covering provisioning, setup and configuration
- Guide new customers through the established onboarding sequence so they use products confidently
- Troubleshoot technical issues and escalate them when required
- Set customer expectations and keep internal tasks on schedule
- Suggest ways to reduce project risks and avoid delays
- Work with Sales, Engineering and other internal teams to finish projects on time and to specification
- Identify opportunities to introduce new products or services
Requirements
- At least two years in technical customer success or implementation work
- Knowledge of networking fundamentals, including TCP/IP, DHCP and VPN
- Exceptional communication and presentation skills
- Strong analytical, problem-solving and coordination skills
- Juggling several tasks at once, shifting priorities quickly and staying composed in a fast-paced environment
- Goal-driven self-starter with a service mindset who works well alone or in a group
- Excellent time management and organization skills
- Interest in learning new software, including AI tools, to improve everyday work
Qualifications
- Practical background in building wiring, structured cabling, telecom setups or network cabling
- Project and client management experience
Core Skills
Benefits
- Medical, dental and vision insurance for employees and eligible dependents
- HMO or PPO plans, or a PPO with a high deductible plan that includes an HSA the company helps fund
- Employer-paid basic life and AD&D, plus short- and long-term disability
- Healthcare and dependent care FSA, and commuter benefits
- 401(k) with employer match, including a Roth option, and an Employee Stock Purchase Plan
- Paid time off, sick time and observed corporate holidays
- Employee Assistance Program and life balance benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, the role is listed as remote.
What is the base pay range?
The US base pay range is USD 66,500 to 76,500. Actual pay depends on schooling, skill set, experience and specific location.
How much experience is required?
At least two years in technical customer success or implementation work, ideally in SaaS or a customer service call center.
Are bonuses or equity offered?
The posting says regular employees can qualify for bonuses, sales incentives with target included in OTE, and RSUs.
Sample Interview Questions
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