IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

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About This Role

Bosch is seeking a professional for the IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP role to manage customer quality and product quality tasks. This position involves overseeing customer complaints and warranty claims from initial report to final closure, performing root cause investigations, conducting internal and external quality audits, and coordinating production part approval processes. The candidate will work on problem-solving tasks, handle critical quality incidents, and oversee product changes while interacting directly…

Job Description

Responsibilities

• Manage customer zero-kilometer complaints and warranty claims through all phases until closure
• Perform root cause analysis and 8D investigations while generating corrective action reports
• Prepare quality data for management reviews and customer scorecards
• Execute investigations for parts and systems using tools like 5-why and PSS analysis
• Maintain the customer complaint database and issue quality alerts to internal groups and clients
• Coordinate the immediate containment of faulty parts with supporting teams
• Conduct plant visits and line walks at customer sites for new products and warranty resolutions
• Oversee quality task forces and manage crisis situations for critical quality incidents globally
• Perform and supervise internal and external quality audits including IQA and IATF audits across all shifts
• Coordinate PPAP activities, concession approvals, ECR reviews, and releases of new products
• Participate in line walks for new product development and FMEA reviews
• Manage change approvals and process modifications to maintain alignment with business requirements
• Identify and escalate product quality risks derived from audits and complaint data

Requirements

• Bachelor degree in Mechanical Engineering, Electrical Engineering, or Electronics Engineering
• Six to ten years of professional experience in manufacturing and quality management
• Proficiency in problem solving and 8D methodologies
• Understanding of safety systems and assembly processes
• Familiarity with automotive electrical and electronic components, plastic molding, and automotive OEM markets
• Strong communication and English language skills
• Competence in conflict management, critical situation handling, and presentation tools such as PowerPoint and Excel

Qualifications

• Previous background in customer complaint handling and client interfacing
• Prior experience working in automotive manufacturing or a Tier 1 supplier environment

Core Skills

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