Remote opportunity at
NextivaInside Sales Representative (Customer Expansion)
Nextiva seeks an Inside Sales Representative focusing on Customer Expansion to grow revenue within its existing small business client base. Operating in a high-velocity sales environment,…
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About This Role
Nextiva seeks an Inside Sales Representative focusing on Customer Expansion to grow revenue within its existing small business client base. Operating in a high-velocity sales environment, this role involves outbound outreach via phone, email, and text to uncover client challenges and promote Nextiva's AI-powered platform. Team members support US-based clients in English. While open to remote candidates across Mexico, individuals residing within 80 kilometers of the Guadalajara office at Calle…
Job Description
Nextiva seeks an Inside Sales Representative focusing on Customer Expansion to grow revenue within its existing small business client base. Operating in a high-velocity sales environment, this role involves outbound outreach via phone, email, and text to uncover client challenges and promote Nextiva's AI-powered platform. Team members support US-based clients in English. While open to remote candidates across Mexico, individuals residing within 80 kilometers of the Guadalajara office at Calle Amado Nervo 2200 must work on-site.
This position suits individuals with a background in sales, account management, retention, collections, or other revenue-driven commercial roles who want to build a career in technology sales. Ideal candidates are coachable, organized, resilient, and comfortable utilizing AI-enabled tools and Salesforce. Nextiva provides an environment focused on growth, teamwork, and performance.
Responsibilities
- Identify and close upsell and cross-sell opportunities within the existing small business client base
- Engage clients proactively through outbound calls, email, SMS, and other communication channels
- Ask effective questions to uncover business challenges across various industries and connect them to Nextiva solutions
- Articulate the value of AI-driven platform capabilities that improve business outcomes
- Deliver focused product demonstrations explaining how solutions help clients achieve better results
- Manage multiple opportunities simultaneously with consistent follow-up across fast sales cycles
- Maintain accurate pipeline, activity, and forecasting data in Salesforce from outreach through closing
- Apply coaching, performance insights, and AI tools to improve conversations, productivity, and product knowledge
Requirements
- Minimum of two years of experience in a customer-facing role with direct accountability for revenue-related goals or targets
- Track record of meeting or exceeding revenue or commercial performance targets in a fast-paced setting
- Advanced spoken and written English fluency with the ability to explain complex concepts simply
- Comfort with frequent outbound client communication and proactive outreach
- Professional, customer-ready communication style for phone, email, and video interactions
Qualifications
- Bachelor degree in business or a related field
- Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products
- Familiarity with Salesforce or another CRM platform
- Experience supporting US-based clients in a business-to-business environment
- Exposure to AI tools such as ChatGPT or Copilot in a professional setting
Core Skills
Benefits
- Competitive base salary combined with uncapped commission
- Major health insurance covering the employee, legal partner, and children under 25, including vision and dental
- Life insurance equivalent to 24 times the monthly salary
- Ten personal days for newly hired full-time employees before the first anniversary, twelve vacation days on the first anniversary, and five personal days annually thereafter
- Thirty-day Christmas bonus and a 50 percent vacation premium
- Company-matched food vouchers equal to one UMA per month
- Thirteen percent matched savings fund capped at 1.3 times the annual UMA
- Employee assistance program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
The role is open to remote candidates across Mexico, but individuals living within 80 kilometers of the Guadalajara office are expected to work on-site.
What kind of background is required?
Candidates need at least two years of experience in a customer-facing role with direct revenue goals, such as sales, account management, retention, or collections.
What is the compensation structure?
The compensation package includes a competitive base salary and uncapped commission, along with benefits like health insurance, a savings fund, and food vouchers.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.