Remote opportunity at
ReSource ProInsurance Customer Experience Associate-Surplus Lines
ReSource Pro Compliance is hiring a Customer Experience Associate for its surplus lines customer service team. The role is full-time and remote. Candidates must live in…
Career Tools
About This Role
ReSource Pro Compliance is hiring a Customer Experience Associate for its surplus lines customer service team. The role is full-time and remote. Candidates must live in the United States and operate on Central Time to match client needs. The posted hourly range is USD 11.25 to 23.94, which may vary by geographic location. The associate provides front-line support by phone, email and chat. Work covers insurance regulatory compliance tasks, client…
Job Description
ReSource Pro Compliance is hiring a Customer Experience Associate for its surplus lines customer service team. The role is full-time and remote. Candidates must live in the United States and operate on Central Time to match client needs. The posted hourly range is USD 11.25 to 23.94, which may vary by geographic location.
The associate provides front-line support by phone, email and chat. Work covers insurance regulatory compliance tasks, client intake and sales support. The associate answers customer questions professionally, completes tasks or processes on the customer's behalf, and de-escalates frustrated callers. Finding practical solutions that create a good customer experience is central to the job. Accurate documentation and navigation of several internal and external systems are also part of the work, and the associate's performance directly affects the client's trust in the partnership.
Applicants need a high school diploma or equivalent, strong Microsoft Word, Outlook, Access and Excel skills, and clear spoken and written communication. The company wants someone customer-centric who enjoys solving problems, works well in a team and learns new technology quickly. The hiring process includes a behavioral interview with Talent Acquisition, an online talent assessment and a hiring manager interview, with the possibility of extra steps.
Benefits include generous PTO with paid holidays and floating holidays, employer-paid healthcare from day one, eligibility for medical, dental and vision coverage from day one, and a 401(k) with company matching that vests immediately. Annual bonus eligibility also forms part of total pay. The company is a growing organization focused exclusively on insurance, serving over 2,000 insurers, brokers, wholesalers and MGAs.
Responsibilities
- Handle inbound and outbound phone, email and chat inquiries from customers
- Complete tasks and processes for customers, such as regulatory compliance and client intake
- Provide sales support and respond to customer requests
- De-escalate frustrated customers and find solutions that improve the experience
- Keep accurate documentation and use internal and external systems
- Work as a team player who supports colleagues
Requirements
- High school diploma or equivalent
- Strong Microsoft Word, Outlook, Access and Excel skills
- Lives in the US and works on Central Time
- Customer-centric mindset with a focus on solving problems
- Clear spoken and written communication, including de-escalation
- Process-focused, detail-oriented and committed to accurate records
- Ability to learn and navigate a range of systems
Core Skills
Benefits
- Generous PTO with paid holidays and floating holidays
- Employer-paid healthcare from day one
- Medical, dental and vision eligibility from day one
- 401(k) with company matching, vested immediately
- Annual bonus eligibility
- Opportunities for growth and development within the organization
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where must the candidate live?
Candidates must reside in the US and work on Central Time.
What is the pay range?
The posting lists USD 11.25 to 23.94 per hour, and notes that the range may vary by geographic location.
What are the interview steps?
The standard process includes a behavioral interview with Talent Acquisition, an online talent assessment and a hiring manager interview.
What education is required?
A high school diploma or equivalent is required.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.