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VercelIT Ops Engineer
Vercel, an infrastructure company that builds tools for developers and AI agents, is hiring an IT Ops Engineer to work on-site in New York City. This…
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About This Role
Vercel, an infrastructure company that builds tools for developers and AI agents, is hiring an IT Ops Engineer to work on-site in New York City. This role serves as the central pillar of daily technical support, focusing on optimizing the employee experience and keeping technical operations running efficiently. The ideal candidate thrives in a fast-paced setting and possesses a strong commitment to service-oriented problem solving. As an IT Operations Engineer,…
Job Description
Vercel, an infrastructure company that builds tools for developers and AI agents, is hiring an IT Ops Engineer to work on-site in New York City. This role serves as the central pillar of daily technical support, focusing on optimizing the employee experience and keeping technical operations running efficiently. The ideal candidate thrives in a fast-paced setting and possesses a strong commitment to service-oriented problem solving.
As an IT Operations Engineer, responsibilities include troubleshooting hardware and software issues, managing user access controls, and overseeing office audio-visual technology. A fundamental expectation for this role is AI fluency; team members are required to actively utilize artificial intelligence tools to draft documentation, compose scripts, triage incoming requests, and accelerate problem resolution. In addition to helpdesk tasks, the selected professional will collaborate on larger technology rollouts and cross-functional company initiatives.
The position requires at least five years of experience in information technology support or a comparable domain, alongside deep familiarity with macOS ecosystems, networking, and cybersecurity principles. Vercel offers a competitive total compensation package that includes stock options, healthcare coverage, and equipment stipends.
Responsibilities
- Serve as the primary contact for both on-site and remote personnel needing technical support.
- Diagnose and fix hardware, software, and network malfunctions to maintain low downtime.
- Leverage artificial intelligence applications to prioritize requests, write scripts, and draft documentation.
- Process helpdesk tickets using ticketing software to maintain rapid response times.
- Create, adjust, and administer user accounts and access permissions.
- Maintain audio-visual and conference room systems, including support for company-wide meetings.
- Partner with onboarding personnel to provision hardware and prepare accounts for new staff.
- Draft and upkeep comprehensive documentation regarding IT processes and systems.
- Work alongside Workplace Services and People teams to aid company initiatives.
Requirements
- Bring a minimum of 5 years of background in IT support or a similar domain.
- Demonstrate active, daily use of AI tools to accelerate work processes and script generation.
- Possess robust knowledge of macOS environments, networking concepts, and security practices.
- Work on-site at the New York City office.
Qualifications
- Prior work experience within a startup or technology company environment.
Core Skills
Benefits
- Competitive compensation package with stock options
- Inclusive healthcare package
- Mentorship opportunities and event attendance support
- Flexible time off policy recommending 4 weeks annually plus paid holidays
- Necessary hardware provided alongside a tech gear refresh stipend
- Estimated base pay range between $116,000 and $174,000
Frequently Asked Questions
Is this position remote or on-site?
This is an in-person role based in New York City, and the selected candidate is expected to work on-site.
What is the salary range for the IT Ops Engineer role?
The estimated base pay range for this position is $116,000 to $174,000, supplemented by equity-based compensation and benefits.
How much experience is required for this job?
Candidates must have at least 5 years of experience in IT support or a related field.
What are the expectations regarding AI tools?
AI fluency is a core expectation; applicants are expected to actively use AI tools daily to write scripts, draft documentation, triage requests, and solve problems.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
