Remote opportunity at
Everglade WorksIT Support Specialist
Everglade Works is hiring a remote IT Support Specialist. Only U.S.-based candidates are considered, because of compliance and security regulations. The role pays $40 to $55…
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About This Role
Everglade Works is hiring a remote IT Support Specialist. Only U.S.-based candidates are considered, because of compliance and security regulations. The role pays $40 to $55 per hour, depending on experience and expertise, and can be full-time or part-time with flexible scheduling. The specialist would give technical support to customers and internal staff for hardware, software, and network problems, working by phone, email, or remote-access software. Duties include diagnosing and…
Job Description
Everglade Works is hiring a remote IT Support Specialist. Only U.S.-based candidates are considered, because of compliance and security regulations. The role pays $40 to $55 per hour, depending on experience and expertise, and can be full-time or part-time with flexible scheduling.
The specialist would give technical support to customers and internal staff for hardware, software, and network problems, working by phone, email, or remote-access software. Duties include diagnosing and fixing issues, escalating complex problems when needed, monitoring and tuning system performance, setting up workstations, installing software, and applying updates. The role also covers keeping to cybersecurity best practices and company policy, recording tickets and resolutions accurately, and working with engineers and developers to improve infrastructure.
Candidates need two or more years of hands-on help desk, IT support, or technical support experience. Working knowledge of Windows, macOS, Linux, cloud platforms, and enterprise IT systems is expected, along with working familiarity with TCP/IP networking, VPN setups, DNS, firewall rules, and remote-access products. Strong problem-solving ability and a customer-first attitude are important. Certifications such as CompTIA A+ or Network+, or a Microsoft desktop administration credential, are preferred but not required.
Benefits for full-time employees include medical, dental, and vision coverage, life insurance, paid time off and holidays, and a 401(k) with company match. The company also offers training and career advancement, access to current IT tools, and a home office stipend.
Responsibilities
- Provide technical support for hardware, software, and network issues by phone, email, and remote access
- Diagnose and resolve IT problems, and escalate complex issues when needed
- Monitor and optimize system performance
- Set up workstations, install software, and apply updates for end users
- Follow cybersecurity practices and company compliance policies
- Document tickets, troubleshooting steps, and resolutions
- Work with engineers and developers to improve IT infrastructure
Requirements
- Two or more years in help desk, IT support, or technical support roles
- Hands-on comfort with Windows, macOS, Linux, cloud services, and enterprise IT systems
- Familiarity with TCP/IP networking, VPN setups, DNS, firewall rules, and remote-access products
- Strong problem-solving ability and a customer-oriented outlook
- U.S.-based candidates only
Qualifications
- CompTIA A+ or Network+, a Microsoft desktop administration credential, or equivalent (preferred, not required)
Core Skills
Benefits
- Medical, dental, vision coverage, plus life insurance for full-time staff
- Generous paid time off and paid holidays
- 401(k) with company match
- Learning opportunities, credential support, and career growth tracks
- Flexible full-time or part-time schedule
- Home office stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the IT Support Specialist job remote?
Yes, the role is remote, but only U.S.-based candidates are considered.
What is the pay?
The posting lists a rate of $40 to $55 an hour, varying with a candidate's experience and skill level.
Is the job full-time or part-time?
The posting lists both full-time and part-time options, with flexible scheduling available.
How do I apply?
Send a resume with a short covering note about your IT support background and fit for the role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.